Nancy Kathleen O'Neal
Franklin, NC *****
**************@***.***
Professional Summary
UNCA Graduate, Anthropologist, Home Care, Customer Service and Hospitality Expert; Photographer,
Singer, National Park and World Traveler
Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Mountain Home Care-Asheville, NC
January 2024 to Present
? Made sure my clients needs were met
? Cleaned client?s house by sweeping, mopping, and vacuuming
? Cleaned their bathroom and kitchen
? Washed dishes
? Had enriching conversations with client
? Made food for them
? Made sure the client did not fall.
Volunteer
Asheville Museum of Science-Asheville, NC
January 2024 to Present
? Sanitized area, items, and cleaned areas
? Engaged with public
? Prepare materials for activities
? Organized laptops and other materials
Cashier
Asaka-Asheville, NC
September 2023 to January 2024
Worked cash register, engaged with guests, calculated tips, cleaned tables, swept and vacuumed floors,
cleaned windows, ran to go windows, brought food out.
Hotel Arrangements Associate and Dining Room
Montreat Conference Center-Montreat, NC
March 2023 to September 2023
? Setting up areas for events
? Cleaned areas
? Made sure all guests needs were met
? Counted guests
? Carried dishes to be washed and restocked
? Restocked silverware
? Made sure the dining area was ready for guests
Deli Associate
Ingles Markets-Fletcher, NC
February 2021 to March 2023
? Worked the cash register
? Cleaned areas and made sure they were sanitary
? Made subs
? Made pizzas
? Made sure sub meat was the right temperature
? Served and priced food
? Took phone calls
? Re-stocked areas
Nature Center Volunteer
Western North Carolina Nature Center-Asheville, NC
February 2020 to March 2022
? Mucked out stalls of barn animal
? Animal food prep
Fulfillment Specialist
Sunshine Employment Resources-Hendersonville, NC
April 2020 to December 2020
Worked at Ocean X through Sunshine Employment
? Worked on the assembly line
? kept track of products and how much was made
? identified damaged products
? boxed items
? created boxes
? worked returns
Customer Service Agent Allegiant
Allegiant International-Fletcher, NC
February 2018 to December 2019
? Checked in customers for flights
? Booked flights
? Interacted with passengers and answered their questions
? Weighed bags
? Handled Transactions
? Put bags on conveyor belt
? Closed flights
? Watched the gate
? Cleaned planes
? Pushed wheelchair
Prep Chef
Surf N Brew-Fletcher, NC
April 2018 to July 2018
? Prepared and weighed food
? Made sauces
? Kept up with the expiration dates
? Kept areas clean and sanitary
Front Desk Agent
Hampton by Hilton-Arden, NC
October 2017 to January 2018
? Checked guest in
? Interacted with guests
? Made sure guest?s needs and questions were met
? Booked reservations
? Answered phone
? Drove shuttle
? Picked up guests
? Preformed transactions for additional items
Deli Clerk
Ingles-Arden, NC
May 2015 to October 2017
? Worked cash register
? Interacted with customers and made sure their needs were met
? Made announcements
? Answered phone and took orders
? Made and Served gelato and cleaned the gelato machine
? Cleaned and re-stocked areas
Nature Center Volunteer
Western North Carolina Nature Center-Asheville, NC
August 2013 to May 2015
? Maintenance for barnyard, petting pen and aviary area
? Cleaned petting pen and aviary enclosures
? Responded to guest's inquiries about the animals
Horse Caretaker
Epona Ridge-Asheville, NC
March 2014 to June 2014
Cared for two miniature horses and two full sized horses
Mucked out stalls
Fed and watered animals
Pet Sitter
Self employeed-Asheville, NC
March 2014 to June 2014
? Cared for dogs and cats
? Walked dogs
? Fed and watered dogs and cats
? Cleaned cat's litter box
? Provided animal enrichment and played with the pets
Warehouse Volunteer
Western North Carolina Nature Center
October 2013 to December 2013
? Sorted donated food items and distributed to assigned sections
? Learned how to work in a warehouse
Horse Caretaker Volunteer
Horses for Hope-Raleigh, NC
January 2010 to July 2011
? Mucked out stalls and groomed the horses
? Walked alongside disabled riders to provide support, assurance, and to make sure they did not fall off.
? Grooming horses
Cashier
McDonald's-Garner, NC
June 2006 to August 2008
Took orders
Worked cash register
Cleaned and re-stocked areas
Education
Anthropology (BA)
University of North Carolina Asheville-Asheville, NC
January 2013 to May 2015
Arts (AA)
Wake Technical Community College-Raleigh, NC
August 2010 to December 2012
Zoo and Aquarium Science (None)
Davidson County Community College-Lexington, NC
August 2011 to December 2011
Anthropology (None)
Peace College-Raleigh, NC
August 2008 to December 2010
College Bound (High school diploma)
Garner High School-Garner, NC
August 2004 to June 2008
Bachelor of Arts
Some college
Arts (Associate's degree)
Anthropology (Bachelor's degree)
Skills
? Martial Arts
? Customer communication
? Sewing
? Word processing
? Video editing
? Multitasking
? Upselling
? Research
? Multi-line phone systems
? Math
? Sales
? Time management
? Canva
? Customer service
? Seafood
? Budgeting
? Analysis skills
? Food Prep
? Hospitality management
? Interpretation
? Microsoft Excel
? Front Desk
? Proofreading
? Operating systems
? Active learning
? Inventory management
? Microsoft Outlook
? Technical Proficiency
? Excel
? Hospitality
? Photography
? Guest services
? Work ethic
? Patient care
? Dog walking
? Phone answering
? Pet Care
? Teamwork
? Windows
? Merchandising
? Customer support
? Dependability
? Bilingual
? GPS
? Labor & delivery
? Transportation safety regulations
? Hoof Picking
? POS systems
? Outbound calling
? Google Docs
? Grocery store
? Pet Sitting
? Pricing
? Moving
? Client interaction via phone calls
? Farming
? Cross sales
? Critical thinking
? Productivity software
? First aid
? Barn Yard
? Guest relations
? Driving
? Data collection
? Client services
? Customer returns handling
? Personal assistant experience
? University
? Mobile devices
? Events management
? Client email correspondence
? Microsoft Office
? Computer operation
? Organizational skills
? Receptionist
? Horse Back Riding
? time management
? Baking
? Cash handling
? Dog handling
? Adobe Lightroom
? HIPAA
? Problem solving
? Attention to detail
? Animal husbandry
? Data entry
? Hotel experience
? Clear language communication
? Shipping & receiving
? Home care
? Maintaining patient confidentiality
? Grammar Experience
? Outdoor work
? Phone etiquette
? Resort
? Product demos
? Ability to motivate
? Photo editing
? Vital signs
? Processing cash transactions
? Writing skills
? Senior care
? Order fulfillment
? Adobe Photoshop
? Editing
? Cash Handling
? Animal care
? Costume Making
? Public relations
? Individual consumer customer service
? Merchandising display arrangement
? Retail sales transactions
? Caregiving
? Manufacturing
? Interpersonal skills
? Animal behavioral observation
? Handling customer inquiries
? Social media management
? Calendar management
? Restaurant experience
? Negotiation
? Videography
? Meat cutting
? English
? Acting
? Janitorial experience
? Front desk
? Equine experience
? Agriculture
? Documentation review
? Food Service
? Communication skills
? Employee orientation
? Geometry
? Powerpoint
? Layout design
? Sales support
? Retail sales
? Computer skills
? Swimming
? Analytical thinking
? Horse Grooming
? Training
? Prop Making
? Cash register
? Social media outreach
? Filing
? Gardening
? Care plans
? Cake Decorating
? Scheduling
? Computer literacy
? Organizational Skills
? Appointment scheduling
? Graphic design
? Home health
? Customer Service
? Problem management
? Cleaning
? Film
? Food preparation
? Microsoft Word
? Presentation skills
? Microsoft Access
? Conflict management
? Photo manipulation
? Retail math
? Numeracy
Languages
? Multilingual
? Spanish
? Japanese - Intermediate
? Bilingual
? Japanese and Spanish - Intermediate
Certifications and Licenses
Office Professional Certification
December 2018 to Present
I learned the expectations of working in an office and was able to hone my skills of working with Microsoft
Word, Powerpoint, and Excel.
Driver's License
June 2023 to June 2038
Wilderness First Aid Certification
Non-CDL Class C