Customer Service Representative - Work From Home

Rose C Santiago

**** ****** *** *****, **?

929-***-****) ? (****.*********@*****.*** )

About Me

Hello my name is Ros?e Santiago i am a dedicated and customer-focused retail professional

with 2 years of experience providing excellent customer service in a fast-paced retail

environment. Skilled in assisting customers, operating point-of-sale systems, handling

transactions, merchandising products, and maintaining organized sales floors. Currently

pursuing a degree in General Agriculture at the University of Maryland Eastern Shore (UMES)

while seeking opportunities to further develop customer service and retail skills.

Education

Promise Academy 2

-Highschool Diploma (2021-2025)

University of Maryland Eastern Shore (UMES)?

- Bachelor's Degree in General Agriculture (In Progress)

Work Experience

Burlington Stores ? Retail Sales Associate

New York, NY?

2023 - 2025? Present

Delivered exceptional customer service by assisting shoppers with product selection and

answering questions.

Operated cash registers and processed cash, credit, and debit transactions accurately.

Maintained clean, organized, and fully stocked sales floor areas.

Assisted with merchandise replenishment, inventory organization, and store recovery.

Helped resolve customer concerns professionally while maintaining a positive shopping

experience.

Worked collaboratively with team members to meet daily store goals and customer

service standards.

Supported opening, closing, and general store operations as needed.

Adapted quickly in a fast-paced retail environment during high-volume shopping periods.

Skills

Customer Service

Retail Sales

Cash Handling

Point-of-Sale (POS) Systems

Inventory Management

Merchandising

Team Collaboration

Communication

Problem Solving

Time Management

Multitasking

Conflict Resolution

Microsoft Office

Google Workspace

Additional Information

Flexible availability, including weekdays, evenings, weekends, and holidays.

Strong interpersonal and communication skills.

Comfortable working in fast-paced customer-facing environments.

Reliable, punctual, and detail-oriented.

Contact this candidate