Cloud Platform Engineer

Della Nicholson

Raleigh, NC 984-***-**** 919-***-**** ***************@*****.*** linkedin.com/in/della-nicholson

SAS Administrator SAS Grid SAS Viya Administrator

PROFESSIONAL SUMMARY

Senior SAS Platform Administrator with 10+ years of experience supporting SAS 9.4 Grid and SAS Viya platforms across banking, healthcare, and enterprise analytics environments. Extensive expertise in SAS Grid architecture, metadata administration, platform performance tuning, platform migrations, Windows and Linux server support, and enterprise analytics operations. Experienced with SAS Viya 4 deployments on Kubernetes (EKS), CAS administration, cloud analytics infrastructure, and automation using Terraform, Ansible, Python, shell scripting, and CI/CD pipelines.

CORE TECHNICAL SKILLS

SAS Platforms: SAS 9.4 Grid, SAS Viya 3.5 / Viya 4, CAS Administration, SAS Environment Manager

SAS Administration: Metadata Server, Object Spawner, Workspace Server, Stored Process Server, Grid Manager, LSF

Cloud Platforms: AWS (EC2, S3, IAM, EKS, CloudWatch), Microsoft Azure

Kubernetes & Containers: Kubernetes, Docker, Helm

Automation: Terraform, Ansible, Jenkins, Git, Python, Bash, PowerShell

Security: LDAP, Active Directory, SAML/SSO, Kerberos, RBAC, TLS/SSL certificates

Databases: Oracle, SQL Server, DB2, Teradata, Snowflake, PostgreSQL, Hadoop ecosystem

Monitoring: Prometheus, Grafana, Dynatrace, Ganglia, CloudWatch, SAS Environment Manager

Fast API, Flutter, Dart, REST APIs, AI/LLM Integration, CI/CD, Mobile Development

Cloud Architecture, Database Design, Application Security

Earthspace LLC Founder & Cloud Platform Engineer

Raleigh, NC 2026 Present

Founded and developed a cloud-native platform leveraging mobile, web, database, AI, and cloud technologies.

Architecting and implementing scalable application infrastructure using Azure cloud services and modern cloud design patterns.

Developing backend services and RESTful APIs using Python and FastAPI.

Building cross-platform mobile applications using Flutter and Dart for iOS and Android.

Designing and managing PostgreSQL databases supporting application data, search functionality, and user management.

Implementing AI-powered search, recommendation, and conversational assistant capabilities utilizing Large Language Models (LLMs).

Designing cloud-based application architecture supporting mobile, web, and AI workloads.

Integrating authentication, security, API management, and data services.

Managing source control, CI/CD workflows, automated deployments, and release processes.

Evaluating containerization, Kubernetes orchestration, and cloud-native deployment strategies for future platform scalability.

Defining product roadmap, technical architecture, data models, and platform governance.

Performing cloud infrastructure planning, application monitoring, troubleshooting, and performance optimization.

Researching and implementing modern AI, cloud, and database technologies to support platform growth and innovation.

Dexian (Wells Fargo Bank)

Charlotte, NC SAS Consultant July 2025 March 2026

SAS Consultant

Built SAS applications using JavaScript and SAS Visual Analytics in a Viya environment, combining CAS-backed datasets, modern front-end components, and reusable reporting assets for analytics delivery.

Ensured compliance with security standards while maintaining application functionality. Worked across structured and semi-structured databases including SQL Server, DB2, MongoDB, Oracle, and Teradata, and supported SAS/ACCESS connectivity, SQL pass-through, and ETL handoffs.

Partnered with BICC (platform support team) to manage incident tracking, escalation, and resolution for SAS Viya applications.

Diagnosed and contributed to the resolution of CSP (Content Security Policy) issues affecting SAS Job Execution UI, including blocked scripts, inline styles, and external resource loading.

Worked with Viya administrators to review and adjust CSP configurations across web services (e.g., web.security, NGINX headers) to support secure application execution.

Investigated browser-side errors and CSP violations, aligning fixes with enterprise security policies.

Supported secure deployment of custom HTML/JavaScript-based applications within SAS Viya s CSP-restricted environment.

Ensured compliance with security standards while maintaining application functionality.

Delivered ETL support using SSIS, and SAS Data Integration Studio, including feed design, job monitoring, issue triage, and data movement validation.

Supported data modeling and report packaging in Cognos Analytics, including Framework Manager package creation, publication, data source setup, scheduling, and environment cleanup.

Tata Consultancy Services (Kaiser Permanente, HCL)

Atlanta, GA SAS Administrator November 2021 July 2025

Configured and installed enterprise monitoring agents and tooling including SCCM, Splunk, and SCOM to support visibility across SAS platform environments.

Configured and installed enterprise monitoring agents and tooling including SCCM, Splunk, and SCOM to support visibility across SAS platform environments.

Defined proof-of-concept objectives for SAS Viya deployment on AWS, including compute, storage, networking, and architectural requirements.

Collaborated with cloud architects to design scalable SAS Viya architecture using AWS EC2, VPC, IAM roles, EBS, and S3.

Administered SAS 9.4 and Viya platforms on AWS using RBAC through LDAP and AWS IAM integrations.

Enabled secure SAS Studio and Enterprise Guide access through AWS WorkSpaces and EC2 instances.

Configured user permissions using Unix CLI and AWS services such as SSM, CloudWatch, and IAM policies.

Led migration of SAS 9.4 Grid to Viya 4 hosted on Amazon EKS with persistent volumes on Amazon FSx for ONTAP.

Deployed and scaled SAS CAS servers and supporting microservices using Helm charts and Kubernetes YAML manifests.

Collaborated with AWS engineers on VPC setup, autoscaling, load balancing, and EFS/FSx storage architecture for SAS workloads.

Used GitHub for version control of SAS scripts, shell automation, and platform configuration files.

Automated SAS maintenance, log archival, and user access reporting using Python and Bash scripts.

Integrated SAS with GitHub Actions and GitLab/Jenkins-style CI/CD processes for deployment of updates, certificates, and plugins.

Migrated metadata, libraries, and security models from on-premises to cloud using SAS Migration Utility and sasbatch processes.

Installed and validated hotfixes, upgrades, and SAS license renewals using command line tools and Deployment Manager.

Created backup, restore, and disaster recovery procedures using Amazon S3, RDS snapshots, and Kubernetes volume snapshots.

Monitored SAS services and job health through CloudWatch, Kubernetes probes, Dynatrace, and traditional log analysis.

Diagnosed SAS Studio crashes and Workspace Server issues using Python-based log parsing and operational support scripts.

Implemented log rotation and system alerts for high memory utilization, failed batch jobs, and platform instability conditions.

Participated in Agile/Scrum ceremonies and CAB activities for release management, environment refreshes, and cutover planning.

Authored end-to-end migration documentation including architecture diagrams, service maps, runbooks, SOPs, and handoff materials.

Conducted platform onboarding and training sessions for developers, analysts, and data scientists.

Served as primary SAS Admin point of contact during post-migration support, coordinating with cloud, security, and compliance teams.

Migrated legacy SAS from AIX and HP-UX to RHEL on Azure, rewriting shell scripts, startup routines, libnames, and dependency paths.

Converted single-user desktop SAS instances into multi-user enterprise-grade deployments on cloud-hosted Linux virtual machines.

Decommissioned on-premises environments by backing up configurations, cleaning metadata repositories, and archiving logs to Azure Blob.

Replaced legacy ODBC DSNs with SAS/ACCESS connectivity to Azure-hosted MSSQL and Sybase services.

Deployed SAS Viya 4 on Amazon EC2 and Amazon EKS using Terraform for provisioning and Ansible for configuration automation.

Customized Viya services including CAS, Compute, and Environment Manager with organization-specific roles and configurations.

Integrated Viya with LDAP, SAML, and OAuth providers for enterprise authentication and client application access.

Established secure connections to DBMS, HDFS, and cloud storage using SAS/ACCESS engines.

Validated more than 200 SAS jobs and macros after migration for cross-platform consistency and database compatibility.

Developed reusable interface code for external data sources and documented connection parameters in secured configuration files.

Managed project milestones using Agile methods, with sprint-based execution for builds, migration, testing, and training.

Audited user access logs, job execution trails, and API requests to support enterprise compliance and operational governance.

Coordinated change control windows, license renewals, and final cutovers with security, infrastructure, and analytics stakeholders.

Delivered stakeholder updates, risk logs, and migration status reports using Jira and Confluence workflows.

Migrated more than 70 TB of SAS datasets using hybrid transfer methods including SCP and AzCopy to Azure storage accounts.

Refactored file paths, symbolic links, and libnames to support cloud-mounted volumes and remove absolute on-premises dependencies.

Mapped SASWORK and UTILLOC to premium SSD-managed disks to optimize temporary space performance for parallel workloads.

Installed and configured SAS software on client, grid, production, UAT, and development servers across Linux and Windows environments.

Used SAS Management Console and SAS Environment Manager to manage servers, users, roles, security, and database definitions.

Integrated Viya 4 and SAS 9.4M7 with corporate LDAP directories and configured SAML/SSO with Azure AD and AWS federation.

Managed TLS certificates, SAS login policies, and OAuth client credentials for secure platform access.

Performed SAS performance monitoring using Dynatrace and SAS Environment Manager, including capacity planning and root-cause analysis.

Provided end-to-end implementation support including installation, upgrades, metadata security, data management, and end-user training.

Collaborated with storage, server, LDAP, database, and IT administrators to support ongoing operations and business analytics needs.

Provisioned users and groups and created data libraries on the SAS Metadata Server using SAS Management Console.

Supported enterprise SAS platforms serving hundreds of analysts, developers, and business users across Development, UAT, and Production environments.

Performed root-cause analysis (RCA), incident management, problem management, and operational support for critical SAS platform outages and performance issues.

Coordinated with infrastructure, database, security, networking, and application teams to maintain platform stability and support modernization initiatives.

Developed and maintained operational documentation including runbooks, SOPs, troubleshooting guides, disaster recovery procedures, and knowledge transfer materials.

Participated in change management processes including CAB reviews, maintenance windows, production deployments, hotfix implementation, and platform upgrades.

Worked directly with SAS Technical Support and vendor engineering teams to troubleshoot complex platform, metadata, grid, and Viya-related issues

Provided on-call support for critical P1 and P2 incidents and acted as liaison with SAS Technical Support for unresolved platform issues.

Implemented security and authentication using Active Directory, LDAP, SAML, and related services across multiple SAS products.

Configured CAS access to S3 data with EKS IAM service accounts and cloud-native security controls.

Scheduled jobs using crontab, Autosys, Tivoli Work Scheduler, and SAS Schedule Manager and monitored critical jobs on RHEL servers.

Supported disaster recovery exercises and recovery within required RTO targets for SAS servers and applications.

Automated Viya 4 deployment using infrastructure as code with Terraform, Ansible, and registry-based modules.

Designed, planned, maintained, and supported SAS Grid infrastructure including user security, access provisioning, and revocation.

Installed and configured SAS 9.4M6 M8 and Platform Suite for SAS (LSF, Process Manager, Grid Management Services) across all grid nodes.

Managed SAS stored processes and authentication domains within SAS Metadata and administered workload orchestration utilities.

Managed SAS Grid high availability and failover, including storage architecture such as Amazon FSx for Lustre and related services.

Created AWS infrastructure for SAS using Terraform and supported CI/CD pipelines in Jenkins and AWS CodePipeline.

Monitored CPU, memory, storage, I/O bottlenecks, and platform growth for capacity planning and performance optimization.

Configured SAS for high availability within Grid environments including clustered Metadata Server design and backup monitoring.

Performed product installations with SAS Deployment Wizard and assisted users connecting desktop tools to Grid environments.

Implemented backup procedures and disaster recovery plans to protect SAS configurations, metadata, and enterprise data access.

Applied SSL certificates, annual license renewals, version upgrades, and ansible-based platform patching.

Defined proof-of-concept objectives for SAS Viya deployment on AWS, including compute, storage, networking, and architectural requirements.

Collaborated with cloud architects to design scalable SAS Viya architecture using AWS EC2, VPC, IAM roles, EBS, and S3.

Administered SAS 9.4 and Viya platforms on AWS using RBAC through LDAP and AWS IAM integrations.

Enabled secure SAS Studio and Enterprise Guide access through AWS WorkSpaces and EC2 instances.

Configured user permissions using Unix CLI and AWS services such as SSM, CloudWatch, and IAM policies.

Led migration of SAS 9.4 Grid to Viya 4 hosted on Amazon EKS with persistent volumes on Amazon FSx for ONTAP.

Deployed and scaled SAS CAS servers and supporting microservices using Helm charts and Kubernetes YAML manifests.

Collaborated with AWS engineers on VPC setup, autoscaling, load balancing, and EFS/FSx storage architecture for SAS workloads.

Used GitHub for version control of SAS scripts, shell automation, and platform configuration files.

Automated SAS maintenance, log archival, and user access reporting using Python and Bash scripts.

Integrated SAS with GitHub Actions and GitLab/Jenkins-style CI/CD processes for deployment of updates, certificates, and plugins.

Migrated metadata, libraries, and security models from on-premises to cloud using SAS Migration Utility and sasbatch processes.

Installed and validated hotfixes, upgrades, and SAS license renewals using command line tools and Deployment Manager.

Created backup, restore, and disaster recovery procedures using Amazon S3, RDS snapshots, and Kubernetes volume snapshots.

Monitored SAS services and job health through CloudWatch, Kubernetes probes, Dynatrace, and traditional log analysis.

Diagnosed SAS Studio crashes and Workspace Server issues using Python-based log parsing and operational support scripts.

Implemented log rotation and system alerts for high memory utilization, failed batch jobs, and platform instability conditions.

Participated in Agile/Scrum ceremonies and CAB activities for release management, environment refreshes, and cutover planning.

Authored end-to-end migration documentation including architecture diagrams, service maps, runbooks, SOPs, and handoff materials.

Conducted platform onboarding and training sessions for developers, analysts, and data scientists.

Served as primary SAS Admin point of contact during post-migration support, coordinating with cloud, security, and compliance teams.

Migrated legacy SAS from AIX and HP-UX to RHEL on Azure, rewriting shell scripts, startup routines, libnames, and dependency paths.

Converted single-user desktop SAS instances into multi-user enterprise-grade deployments on cloud-hosted Linux virtual machines.

Decommissioned on-premises environments by backing up configurations, cleaning metadata repositories, and archiving logs to Azure Blob.

Replaced legacy ODBC DSNs with SAS/ACCESS connectivity to Azure-hosted MSSQL and Sybase services.

Deployed SAS Viya 4 on Amazon EC2 and Amazon EKS using Terraform for provisioning and Ansible for configuration automation.

Customized Viya services including CAS, Compute, and Environment Manager with organization-specific roles and configurations.

Integrated Viya with LDAP, SAML, and OAuth providers for enterprise authentication and client application access.

Established secure connections to DBMS, HDFS, and cloud storage using SAS/ACCESS engines.

Validated more than 200 SAS jobs and macros after migration for cross-platform consistency and database compatibility.

Developed reusable interface code for external data sources and documented connection parameters in secured configuration files.

Managed project milestones using Agile methods, with sprint-based execution for builds, migration, testing, and training.

Audited user access logs, job execution trails, and API requests to support enterprise compliance and operational governance.

Coordinated change control windows, license renewals, and final cutovers with security, infrastructure, and analytics stakeholders.

Delivered stakeholder updates, risk logs, and migration status reports using Jira and Confluence workflows.

Migrated more than 70 TB of SAS datasets using hybrid transfer methods including SCP and AzCopy to Azure storage accounts.

Refactored file paths, symbolic links, and libnames to support cloud-mounted volumes and remove absolute on-premises dependencies.

Mapped SASWORK and UTILLOC to premium SSD-managed disks to optimize temporary space performance for parallel workloads.

Installed and configured SAS software on client, grid, production, UAT, and development servers across Linux and Windows environments.

Used SAS Management Console and SAS Environment Manager to manage servers, users, roles, security, and database definitions.

Integrated Viya 4 and SAS 9.4M7 with corporate LDAP directories and configured SAML/SSO with Azure AD and AWS federation.

Managed TLS certificates, SAS login policies, and OAuth client credentials for secure platform access.

Performed SAS performance monitoring using Dynatrace and SAS Environment Manager, including capacity planning and root-cause analysis.

Provided end-to-end implementation support including installation, upgrades, metadata security, data management, and end-user training.

Collaborated with storage, server, LDAP, database, and IT administrators to support ongoing operations and business analytics needs.

Provisioned users and groups and created data libraries on the SAS Metadata Server using SAS Management Console.

Supported enterprise SAS platforms serving hundreds of analysts, developers, and business users across Development, UAT, and Production environments.

Performed root-cause analysis (RCA), incident management, problem management, and operational support for critical SAS platform outages and performance issues.

Coordinated with infrastructure, database, security, networking, and application teams to maintain platform stability and support modernization initiatives.

Developed and maintained operational documentation including runbooks, SOPs, troubleshooting guides, disaster recovery procedures, and knowledge transfer materials.

Participated in change management processes including CAB reviews, maintenance windows, production deployments, hotfix implementation, and platform upgrades.

Worked directly with SAS Technical Support and vendor engineering teams to troubleshoot complex platform, metadata, grid, and Viya-related issues

Provided on-call support for critical P1 and P2 incidents and acted as liaison with SAS Technical Support for unresolved platform issues.

Implemented security and authentication using Active Directory, LDAP, SAML, and related services across multiple SAS products.

Configured CAS access to S3 data with EKS IAM service accounts and cloud-native security controls.

Scheduled jobs using crontab, Autosys, Tivoli Work Scheduler, and SAS Schedule Manager and monitored critical jobs on RHEL servers.

Supported disaster recovery exercises and recovery within required RTO targets for SAS servers and applications.

Automated Viya 4 deployment using infrastructure as code with Terraform, Ansible, and registry-based modules.

Designed, planned, maintained, and supported SAS Grid infrastructure including user security, access provisioning, and revocation.

Installed and configured SAS 9.4M6 M8 and Platform Suite for SAS (LSF, Process Manager, Grid Management Services) across all grid nodes.

Managed SAS stored processes and authentication domains within SAS Metadata and administered workload orchestration utilities.

Managed SAS Grid high availability and failover, including storage architecture such as Amazon FSx for Lustre and related services.

Created AWS infrastructure for SAS using Terraform and supported CI/CD pipelines in Jenkins and AWS CodePipeline.

Monitored CPU, memory, storage, I/O bottlenecks, and platform growth for capacity planning and performance optimization.

Configured SAS for high availability within Grid environments including clustered Metadata Server design and backup monitoring.

Performed product installations with SAS Deployment Wizard and assisted users connecting desktop tools to Grid environments.

Implemented backup procedures and disaster recovery plans to protect SAS configurations, metadata, and enterprise data access.

Applied SSL certificates, annual license renewals, version upgrades, and ansible-based platform patching.

Virtusa Consulting (M&T Bank)

Buffalo, NY SAS Viya Administrator January 2021 November 2021

Performed and scheduled regular backups of physical files and implemented best practices for backup and restore processes.

Provided technical infrastructure support including software installation, server maintenance, and end-user environment enhancement.

Defined proof-of-concept goals for SAS Viya deployment on AWS, including compute, storage, and networking requirements.

Collaborated with cloud architects to design scalable SAS Viya architecture using AWS EC2, VPC, IAM roles, EBS, and S3 buckets.

Assisted in capacity planning and integration design for Viya with Oracle, SQL Server, LDAP, and other external systems.

Deployed SAS Viya 4 on Amazon EC2 and Amazon EKS, provisioning resources with Terraform and automating configuration with Ansible playbooks.

Customized Viya services including CAS, Compute, and Environment Manager with organization-specific roles and configurations.

Integrated Viya with external authentication providers including LDAP, SAML, and OAuth for client applications.

Established secure connections to DBMS, HDFS, and cloud storage using SAS/ACCESS engines.

Applied SAS maintenance releases, upgrades, hotfixes, and lifecycle administration activities as needed.

Implemented granular IAM roles and Security Groups to control access at service, host, and application levels.

Enabled TLS encryption for web applications and configured secure secret handling for credential protection.

Enforced CIS Benchmarks, FFIEC, and PCI DSS-aligned controls for SAS Viya cloud infrastructure in banking environments.

Audited user access logs, job execution trails, and API requests to ensure enterprise compliance and operational traceability.

Supported disaster recovery setup, testing, and platform recovery planning.

Authored architecture diagrams, deployment runbooks, SOPs, and technical handover materials for SAS Viya lifecycle management.

Conducted knowledge transfer sessions for DevOps and analytics teams covering troubleshooting, scaling, upgrades, and administration.

Delivered walkthroughs and onboarding documentation for new administrators and users.

Monitored utilization logs to support performance tuning of SAS applications and server environments.

Ensured platform availability and performance by monitoring server health and taking corrective action as needed.

Managed security models for users, groups, roles, metadata permissions, and server-level access control.

Supported end users within the SAS community and served as an escalation point for platform issues.

Monitored scheduled jobs through Schedule Manager and LSF and participated in change management and version control processes.

Configured Denodo Platform servers across environments and supported upgrades, changes, caching, load balancing, and security.

Managed row-level and column-level security controls, backup and restore procedures, and disaster recovery drills for Denodo components.

Diagnosed and resolved Denodo platform issues and managed resources, databases, and access rights.

Imported metadata, created job categories, and supported ETL processes using DataStage, DB2, and Control-M scheduling.

Used DataStage Designer and Director to create table definitions, package jobs, schedule executions, debug issues, and monitor runtime behavior.

Developed restartable job sequences with checkpoints and proper failure actions and wrote SQL queries to test ETL processes.

Worked on troubleshooting, performance tuning, and production cycle management for DataStage and related data workloads.

US Bank

Minneapolis, MN SAS Administrator January 2018 January 2021

Managed SAS Viya environments for multiple departments, including user roles, group policies, CAS library permissions, and memory/CPU allocation.

Configured SAS Environment Manager for real-time monitoring and alerting on CAS server health and job metrics.

Integrated AWS CloudWatch and CloudTrail for system log aggregation, auditing, and performance tracking.

Administered SAS 9.4 and Viya environments on AWS WorkSpaces and EC2 instances to ensure user access and platform availability.

Performed SAS Studio transaction monitoring, resolved usage issues, and investigated backend performance concerns.

Used Unix CLI for server health checks, log analysis, permission validation, and storage access reviews across SAS mount points.

Collaborated with AWS teams for scheduled maintenance, patching, snapshot backups, and resource optimization.

Managed SAS tool access provisioning, user role mapping, and workspace permissions using LDAP and Active Directory integrations.

Installed and validated SAS upgrades, hotfixes, plugins, and secure license certificate renewals in test and production environments.

Developed and maintained operational documentation including runbooks, issue logs, upgrade procedures, access audits, and handover materials.

Practiced ITIL-based change management, including CAB submissions, incident support, and root-cause documentation.

Troubleshot SAS logs from Object Spawner, Workspace Server, Metadata Server, and Grid-related components.

Participated in SDLC processes, environment readiness activities, release support, and application deployment coordination.

Provided 24x7 support during critical platform incidents and outages with business and IT stakeholders.

Delivered technical presentations, platform health reports, and environment overviews to leadership and cross-functional teams.

Automated Viya job backups and patching workflows using Ansible and shell scripting.

Developed Airflow DAGs to orchestrate SAS Viya 4 workflows for batch and real-time job execution, data loads, CAS actions, and model scoring.

Integrated OAuth2 client_credentials flows in Airflow Python operators to securely authenticate and invoke Viya REST APIs.

Coordinated AWS services including S3, FSx, EC2, and CloudWatch with SAS workflows using IAM roles and instance profiles.

Implemented Git-based version control and CI/CD processes for Airflow deployment using Jenkins and Terraform.

Enforced compliance controls aligned to CIS, FFIEC, SOX, GLBA, and PCI DSS across cloud-based SAS infrastructure.

Embedded robust error handling, email and Slack alerting, logging, and audit metadata collection into support workflows.

Scheduled workloads to align with CAS resource availability for cost and performance optimization.

Monitored platform health using SAS Environment Manager, Prometheus, and AWS CloudWatch.

Tuned CASlib memory and pod limits to maximize throughput and improve workload efficiency.

Administered license renewals, hotfixes, and patching processes to maintain uptime and security.

Authored comprehensive runbooks, technical guides, Visio diagrams, and data mapping templates for migration and support initiatives.

Integrated Viya 4 and SAS 9.4M7 with corporate LDAP directories and configured SAML/SSO with Azure AD and AWS federation.

Managed TLS certificates, SAS login policies, and OAuth client credentials for secure platform access.

Installed and configured Ganglia monitoring on a 200-node cluster and used metrics to identify and resolve performance bottlenecks.

Developed custom Ganglia plugins to monitor application-specific metrics and enhance monitoring coverage.

Installed and configured SAS 9.4 Grid Servers on Red Hat Linux and Platform Suite for SAS on all grid nodes.

Participated in all phases of project lifecycle including design, development, implementation, testing, deployment, and business process enhancement.

Performed migrations from legacy platforms to SAS 9.4M3 9.4M6 Grid and assisted users with code, connectivity, access, and performance issues.

Handled SAS Management Console administration including user creation, ACT creation, library setup, security, and permissions management.

Configured Denodo Platform servers and managed upgrades, changes, performance tuning, security, backup, and disaster recovery.

Imported metadata, created job categories, and supported ETL processing with DataStage, DB2, SQL testing, and Control-M dependencies.

Performed SAS software administration on Windows and Linux (RHEL 6/7/8), including configuration, updates, hotfixes, and license renewals.

Monitored high availability through SAS Environment Manager and performed system monitoring, performance analysis, and capacity planning.

Implemented authentication services using LDAP and related directory services and configured SAS/ACCESS interfaces to Oracle, Postgres, Hadoop, SQL Server, Teradata, and DB2.

Set up Kerberos authentication for Hadoop with Cloudera Manager and Hortonworks on SAS platforms.

Served as escalation point for production, UAT, and development issues and acted as liaison with SAS Technical Support.

Supported disaster recovery setup, backup scheduling for Metadata Server and physical files, and annual testing activities.

Optum Services (UnitedHealth Group)

Eden Prairie, MN SAS Administrator May 2016 January 2018

Upgraded a 5-node Grid AIX/Veritas cluster to AIX P8/GPFS servers and migrated the platform to SAS 9.4M3 with LSF 9 in production and development environments.

Implemented clustered metadata, round-robin gsub servers, failover metadata, and middle-tier components as part of enterprise grid modernization.

Installed SAS 9.4M4 on five Linux servers and provided ongoing platform administration and support.

Installed, configured, and maintained SAS software and server components across AIX, Linux, Windows, and Wintel environments.

Benchmarked SAS job performance with pre- and post-comparisons for CPU usage, I/O latency, and runtime, and produced performance scorecards.

Resolved disk throughput bottlenecks by distributing I/O-intensive temporary operations across high-performance storage.

Enabled multithreading and parallel processing options within SAS to improve ETL throughput and better leverage available CPU resources.

Provided all support for SAS EBI systems on AIX 7.0 LPAR servers and related Linux and Windows client environments.

Supported a 3-node grid interfacing with a 10-node SAS Visual Analytics cluster, including LSF Platform Suite, SAS Web Portal, JBoss/WebSphere, SAS VA, and Enterprise Guide.

Performed software configuration, updates, patches, hotfix installation, and license renewals on Linux and RHEL platforms.

Delivered SAS platform metrics, performance tuning recommendations, and capacity planning guidance.

Designed and configured a 6-node P770 AIX 6.1 environment including RTM Linux server, compute nodes, and separate Grid Job Submission server.

Developed implementation plans and server designs for a remote data center with six Solaris SAS servers and remotely administered those environments.

Computer Merchant (SAS Institute)

Cary, NC SAS Administrator November 2015 May 2016

Diagnosed SAS software problems, engineered workarounds, and supported ongoing platform stability initiatives.

Installed, configured, and maintained SAS software and server environments.

Created platform runbooks covering data extraction, dependency validation, platform build, SAS installation, and job revalidation.

Administered SAS 9.4 and Viya environments on AWS-style hosted infrastructure to maintain access and platform availability.

Performed SAS Studio transaction monitoring, investigated backend performance concerns, and resolved end-user issues.

Used Unix CLI for health checks, log analysis, permission validation, and storage path troubleshooting.

Collaborated with infrastructure teams on maintenance, patching, backups, and resource optimization.

Managed user access provisioning, role mapping, and workspace permissions using LDAP and Active Directory integrations.

Installed and validated SAS upgrades, hotfixes, custom plugins, and SSL license certificates across test and production environments.

Developed and maintained operational documentation, issue logs, upgrade procedures, access audits, and centralized change logs.

Participated in ITIL-based change management, incident handling, and root-cause analysis documentation.

Troubleshot Object Spawner, Workspace Server, and Metadata Server issues and supported release-cycle readiness activities.

Provided 24x7 support during critical outages and delivered platform health reporting to leadership and stakeholders.

Authored SAS architecture diagrams and cloud-specific SOPs for users and administrators.

Installed and supported SAS Customer Intelligence components including SAS Marketing Automation and SAS Marketing Optimization.

Deployed infrastructure using Terraform and Ansible and supported pre-migration validation and post-migration job tracking.

Collaborated with business teams to understand requirements, evaluate solution options, and communicate architecture recommendations.

Integrated SAS with third-party systems and configured mid-tier software such as tcServer and JBoss.

Administered SAS 9.4 platform security, metadata, and content promotion processes across Dev, Test, and Prod.

Configured SAS connectivity to SQL Server, DB2, Teradata, Oracle, Hadoop, Netezza, Impala, JDBC, and ODBC data sources.

Updated license files, applied hotfixes, and integrated SAS with Active Directory, LDAP, Centrify, and Kerberos.

Created libraries and permissions for users and groups and monitored CPU, RAM, disk, and port utilization.

Installed and configured SAS Grid environments and SAS Visual Analytics.

Scheduled jobs, reports, batch processes, and automations using LSF, Tivoli, and cron.

Wrote Python, Perl, Shell, and PowerShell scripts to automate administration and installation tasks.

Cigna

Bloomfield, CT SAS Administrator May 2015 November 2015

Configured and installed SAS Foundation 9.3/9.4, SAS Metadata BI Server, SAS Grid 9.4, and SAS Visual Analytics 6.3/6.4.

Installed and configured SAS server environments including Metadata and Mid-Tier servers.

Supported automated infrastructure and configuration workflows using Terraform and Ansible-based approaches.

Built validation and deployment routines to support code migration and post-change verification.

Implemented security and workspace administration in SAS Management Console.

Applied SAS hotfixes, maintenance releases, and license renewals as required.

Created SAS/ACCESS interfaces to Oracle, Teradata, Hadoop, Impala, DB2, SQL Server, and file-system data sources.

Installed and configured SAS clients including Enterprise Guide, Enterprise Miner, Base SAS, Model Manager, and Microsoft add-ins.

Performed metadata administration including roles, users, backups, libraries, and data source definitions.

Installed and configured SAS software and supporting components in production-grade environments.

Administered Hadoop and Impala integrations and created shell scripts for operational support.

Configured and administered SAS modules and tools such as SAS/CONNECT.

Randstad Technologies (Bank of America)

Charlotte, NC SAS Administrator December 2014 May 2015

Supported upgrade activities from SAS 9.3 to 9.4 and applied required hotfixes.

Installed and configured SAS software and components in production-grade environments and supported grid administration activities.

Administered SAS environments, investigated performance concerns, and resolved end-user access issues.

Used Unix CLI for server health checks, log analysis, permissions troubleshooting, and storage validation.

Collaborated with infrastructure teams for maintenance, backups, patching, and resource optimization.

Managed access provisioning, user role mapping, and workspace permissions through directory service integrations.

Installed and validated upgrades, hotfixes, plugins, and SSL certificate renewals.

Maintained runbooks, issue logs, and audit documentation and supported ITIL-based change management and incident response.

Deployed infrastructure automation using Terraform and Ansible and supported pre- and post-migration validation routines.

Implemented load-balanced SAS/SHARE server configurations and optimized metadata performance through configuration tuning.

Configured Korn shell startup scripts and health checks for automated service restarts and log rotation.

Fine-tuned memory allocation parameters such as MEMSIZE, SORTSIZE, and COMPRESS to match workload and server sizing.

Performed metadata administration including roles, users, backups, libraries, and data source setup.

Supported Grid migration work, created ETL scripts using SAS DI Studio, and developed data structures and automation processes.

Monitored SAS servers, gathered requirements, designed data marts, and promoted DI jobs through SIT, UAT, and production.

Installed, designed, developed, and deployed data warehouse applications using SAS 9 Intelligent Platform technologies on Solaris.

Designed logical and physical data models including star schema, snowflake, and normalized enterprise models.

Qualex Consulting Services Inc. (DOJ Department of Justice)

SAS Administrator June 2014 December 2014

Installed, configured, and administered SAS Enterprise software and secured platform configuration across server environments.

Checked server status, operated services, and applied hotfixes, patches, license upgrades, and migration changes.

Supported grid administration, monitored server activity, and administered operational logging.

Established regularly scheduled backup processes and managed user access administration.

Established connectivity to enterprise data sources and set up metadata folder structures.

Integrated SAS software with third-party systems and provided pre- and post-implementation documentation.

Engineered application implementations based on requirements and sizing assessments.

Configured, managed, monitored, and debugged mid-tier software such as WebSphere.

Developed tools to manage SAS and third-party software and diagnosed, documented, and resolved system problems.

Developed reports and SAS EBI dashboards for client use.

Qualex Consulting Services Inc. (MLS Sport Center)

New York, NY Senior Data Analyst January 2014 June 2014

Installed and configured SAS Enterprise BI Infrastructure and ensured proper backups of metadata and business data.

Monitored SAS server resources and reporting usage and applied hotfixes, patches, and license updates.

Designed, implemented, and maintained security on SAS Metadata and Linux for users and operational access.

Managed change control for SAS DI jobs and SAS code using Subversion version control.

Supported systems design, implementation, and maintenance of SAS solutions across enterprise cross-platform environments.

Extracted, transformed, and loaded data from SQL Server repositories to Teradata.

Implemented enterprise software installations and prototyped SAS and third-party enterprise software systems.

Installed, administered, and maintained SAS Enterprise software and integrated SAS with other business systems.

Configured, managed, monitored, and debugged mid-tier software such as JBoss.

Developed tools to manage SAS and third-party software and resolved system problems through documented support processes.

Delivered performance tuning, capacity planning, disaster recovery, user support, backup, training, and documentation services.

Developed SAS EBI dashboards and migrated and tested program code in IST, UAT, and Production environments.

Qualex Consulting Services Inc. (JPMorgan)

Wilmington, DE SAS Administrator April 2013 January 2014

Configured, managed, monitored, and debugged mid-tier software such as JBoss.

Installed, configured, and maintained SAS software and servers.

Migrated and tested program code in IST, UAT, and Production environments.

Converted program code to Teradata and created volatile queries and tables to support reporting and analytics.

Managed user access, security, and permissions within the SAS environment.

Monitored system performance and troubleshot issues to maintain optimal functionality.

Developed and implemented backup and recovery strategies for SAS data and platform continuity.

Collaborated with teams to support data integration and reporting needs and applied SAS updates and patches as required.

Qualex Consulting Services Inc. (Highmark Healthcare)

SAS Administrator / BI Developer October 2012 April 2013

Developed SAS code and BI dashboards for healthcare industry reporting and analytics initiatives.

Installed, configured, and maintained SAS software and servers.

Combined Avaya call center and inquiry data to derive performance guarantee and workforce planning statistics.

Developed stored process report calendar programming and created information maps and OLAP cubes using data warehouse sources.

Created reports using SAS Report Studio and deployed reports to the SAS Information Delivery Portal.

Managed user access, security, and permissions within the SAS environment.

Monitored system performance, troubleshot issues, implemented backup and recovery strategies, and collaborated on data integration and reporting support.

Applied updates and patches as necessary to maintain platform stability.

Datastaff (North Carolina Medicaid Management System)

Raleigh, NC SAS Administrator January 2010 October 2012

Administered LSF Scheduler including Platform Flow Manager, event files, and job dependencies using SAS Management Console.

Built monthly SAS warehouse processes with SAS Data Integration Studio to support credit reporting and data delivery.

Interfaced with support teams, customers, and vendors to resolve platform and operational issues.

Developed tools and software to manage SAS and third-party software components.

Installed, configured, and administered SAS Enterprise software and solutions.

Supported systems design, implementation, and maintenance of SAS solutions across enterprise cross-platform environments.

Configured, managed, monitored, and debugged mid-tier software such as Tomcat.

Scheduled jobs using Tivoli scheduler and maintained operational processing stability.

Smith Personnel Services (College Foundation Inc.)

Raleigh, NC SAS Business Intelligence Specialist September 2009 September 2010

Implemented and optimized SAS products within existing Windows and AIX infrastructures and used Data Integration to develop data warehouse solutions.

Developed SAS OLAP reporting structures and complex dashboards using SAS Portal and related dashboard technologies.

Provided oversight support to design, development, and QA teams and identified opportunities to optimize data flows.

Designed, developed, and wrote original software code focused on reporting and business intelligence functions for analytics teams.

RBC Bank

Raleigh, NC SAS Administrator / BI Developer January 2006 September 2009

Designed ETL object mappings using transformation operators and DataStage workflows to support enterprise data movement.

Managed user access, security, and permissions within the SAS environment.

Packaged SAS deployment steps into reusable modules including disk mounts, firewall rules, license installation, and grid enablement.

Applied hotfixes, patches, and new licenses and monitored system performance, troubleshooting issues to maintain platform stability.

Developed and implemented backup and recovery strategies for SAS data and collaborated with support teams, customers, and vendors.

Configured Denodo Platform servers across environments and supported upgrades, changes, load balancing, caching, and security controls.

Implemented backup and restore procedures, disaster recovery drills, and resolved Denodo-related platform issues.

Managed resources, databases, and access rights and contributed to technical solution evaluation and implementation decisions.

Imported metadata, created job categories, and supported ETL development using DataStage Designer and Director.

Created ETL processes to extract source data from DB2 Enterprise databases and developed job sequences with restart ability and checkpoints.

Wrote complex SQL queries to test ETL processes and used Control-M for daily, weekly, and monthly production job cycles.

Installed and configured SAS Enterprise BI Infrastructure and managed Tomcat-based mid-tier components.

Developed tools to manage SAS and third-party software and designed process flows to populate staging areas and the DB2 Enterprise Model Warehouse.

Designed data models to support user requirements and created test cases, scripts, and execution plans for UAT data validation.

Created metadata for source and target data, used Table Loader transformation processes, and developed slowly changing dimension logic.

EDUCATION

Master of Computer and Information Science North Carolina Central University

Bachelor of Political Science North Carolina Central University

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