IT Field Engineer & Desktop Troubleshooter
Resume:
STEPHEN WEINSTEIN
Email: *********@***.*** **** South Kedvale LinkedIn Oak Lawn, Illinois 60453
COMPUTER SKILLS
Hardware Operating Systems Applications
Earned A+ Certification Windows XP – Windows 10 Microsoft Office 2007-2013
Dell Certified Lexus Nexus
Lexmark Certified
Professional Highlights
*Best Geek Squad Agent *Social Security Claimant Paralegal Representative
EMPLOYMENT HISTORY
Field Engineer
01/2021 – Present
Unisys Corporation
As a Field Engineer for the Unisys Corporation, I was hired to service the company’s Nordstrom account in the Chicago and outlying suburban area. Am primarily responsible for servicing the Point of Sale systems in the Full Line and Rack stores. The Point of Sale system are comprised of components that include Tiny PC’s, payment terminals, scanners, and printers. If any of these components fail, it is my job troubleshoot and diagnose the cause of the failure and then come to a resolution of the problem, which may lead to completely replacing the component or tracing a connection failure between the components. There are cases when the software on the Tiny PC’s is out of date and in these instances, I would have to re-image the computer to make it conform to the requirements of the company server. Work very closely with the Unisys COE Engineers who provide telephone support to me in the interest of bring functionality back to the POS systems
(Received Federal and State Unemployment Compensation from March of
2020 – January of 2021 as a result of being laid off from NTT Data Services)
Desktop Technician
04/30/19 – 03/17/20
NTT Data Services
Troubleshoot problems with Windows 7 Dell desktops and laptops and do
repairs as needed. If the problem is Windows based, would re-image the computer completely. If the problem is hardware based, would replace the
machine for user with company image. Also troubleshoot problems with network connectivity and get users back online. Do the initial troubleshooting with Lexmark and Hewlett Packard printers and then employee the services of a third party vendor.
Traveling Field Engineer
10/22/18 – 01/11/19
Worldwide Tech Service
Did warranty work on both Dell and Hewlett Packard laptops and desktops for both business and private customers. This primarily involved replacing failing motherboards, hard drives and memory and then returning the used parts to these companies.
Desktop Support Technician
7/19/18 – 7/26/18
Web Data Solutions
Through Robert Half Technologies, participated in 5-day short-term project that
involved setting up laptops and monitors for orthopedic surgeon certification
oral test. Had to make sure the testing software worked properly as the
candidates were taking the exam
Computer Technician
04/15 – 4/18 Pomeroy IT Solutions
Onsite Wisconsin Energy Corp Chicago IL
Primarily responsible for the “care and feeding” (maintenance and warranty work) of Dell desktops and laptops
Day to Day troubleshooting of PCs using Remedy and Service Desk Express
oDesktop Support Services “catch all” allows for wide variety of IT troubleshooting
Active Directory group membership and ITIL Config Item data integrity
Leveraged SCCM
oImaging
osoftware installs
oAdding systems to collections and advertisements
Facilitated warranty work with OEM Manufacturers
Supported Office 365/Outlook and troubleshot problems with Outlook
Used the USMT data migration tool for users who needed their files saved
Imaged and deployed desktops and laptops with Windows 10 Operating System
for selected users
Did inventory control and asset management through Service Desktop Express ticketing program
Computer Field Technician
04/14 – 04/15 CompuCom Systems, Inc.
Dispatch Tech for Walmart and Sam’s Club – High Profile and High Demand
Troubleshot HP and Dell PCs and Lexmark Printers – Tight SLAs to ensure problem was fixed quickly and efficiently
Exceeded contractual SLA of 95% resolution in 8 business hours
Adhered to strict CompuCom warranty hardware process
Computer Tech
12/13 – 04/14 Worldwide Tech Services
Focused on residential hardware warrantee support
Followed internal parts request and return process
Paralegal Social Security Representative
06/89 – 12/10 Law Office of Seymour B. Weinstein
04/03 – 06/13 Law Office of Daley, DeBofsky & Bryant
06/13 – Present Independent Legal Representative
Appeared before Administrative Law Judges in the Social Security administration
Case preparation to obtain updated medical records, doctor statements, medical
treatment summaries along with case research
Hearing activities presented oral case summaries, asked follow-up questions of claimants to discover relevant medical treatment and condition
Deposed vocational experts
01/01 – 09/07 Best Buy Burbank, IL
Geek Squad Agent
Troubleshot and diagnostic software and hardware problems for PC’s
Identified spyware and virus issues, low memory problems, security software
Installed anti-virus and anti-spyware security packages
Re-installed Operating System, including Windows 98
Upgraded and replaced hard drives, floppy drives, CD and DVD Writers, power supplies, sound and video cards, and memory upgrades.
EDUCATION
07/06- Keller Graduate School of Management Tinley Park, IL
07/07 Courses in Computer Networking
2000 Sullivan & Cogliano Training Center Chicago, IL
A+ Certification Training Program
1972 University of Wisconsin at Madison
Bachelors Degree – Philosophy
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