Customer Support Specialist with 5+ Years Experience

DON PEAVY

631-***-**** • ***********@*******.*** • Dallas, TX 75219

PROFESSIONAL SUMMARY

Compassionate, customer-focused service professional with 5+ years of experience in high-volume call center and client-facing roles. Proven ability to resolve complex customer inquiries, document interactions accurately, and deliver empathetic, solutions-oriented support. Skilled at educating customers, navigating systems, and improving satisfaction through clear communication and first-call resolution. Adept at handling sensitive information with confidentiality and professionalism. CORE COMPETENCIES

Customer Advocacy & Empathy

Call Resolution & De-escalation

Benefits / Account Support (Customer Education)

CRM Documentation & Case Management

Confidential Data Handling (Compliance-Focused)

Multichannel Support (Phone, Chat, Email)

Problem Solving & Decision-Making

Microsoft Office & Google Workspace

PROFESSIONAL EXPERIENCE

Customer Service Agent Chewy Remote Aug 2021 – Feb 2022

• Handled high-volume inbound and outbound customer interactions across phone, chat, and email channels.

• Resolved account, billing, order, and service issues with a focus on first-contact resolution and customer satisfaction.

• Demonstrated empathy and active listening to de-escalate concerns and build customer trust.

• Educated customers on services, policies, and available solutions to improve outcomes.

• Accurately documented all interactions in CRM systems to ensure continuity and compliance. Customer Service Representative Maximus / U.S. Census Bureau Remote Mar 2020 – Aug 2020

• Managed high-volume inquiries while adhering to strict federal guidelines and confidentiality standards.

• Provided clear, accurate information using approved scripts while adapting responses to customer needs.

• Resolved complex inquiries through critical thinking and resource navigation.

• Maintained detailed records of all interactions to ensure accuracy and compliance. PPP Loan Document Specialist DISYS / Wells Fargo Remote Jan 2021 – Jun 2021

• Conducted detailed verification of customer documentation, ensuring compliance with federal program requirements.

• Managed inbound/outbound communications to clarify information and resolve discrepancies.

• Maintained precise documentation and audit-ready records in a regulated environment.

• Assisted customers in understanding requirements and next steps, improving process clarity. Server & Guest Relations Streets Fine Chicken Dallas, TX Feb 2025 – Present

• Deliver high-volume, customer-facing service with 100+ interactions per shift.

• Anticipate customer needs and resolve issues proactively to maintain satisfaction.

• Communicate effectively with team members to address service challenges in real time.

• Maintain accuracy in transactions and records using POS systems. Luxury Chauffeur Alto Dallas, TX Sep 2023 – Mar 2024

• Delivered high-touch customer experiences with a focus on professionalism and trust.

• Managed scheduling and logistics with 100% punctuality and attention to detail.

• Anticipated client needs and resolved issues proactively to ensure satisfaction. Project Store Specialist Anderson Merchandisers Texas (Statewide) Feb 2022 – Mar 2023

• Coordinated multiple projects while maintaining accurate documentation and timelines.

• Collaborated with cross-functional teams to resolve issues and meet objectives.

• Demonstrated adaptability in fast-paced, changing environments. Corporate Event Chef Great Performances Catering New York, NY Jun 2010 – Dec 2019

• Coordinated complex logistics for high-profile events at venues including Facebook, Food Network, and Sotheby's — managing timelines, crew assignments, and real-time adjustments.

• Demonstrated exceptional organizational, communication, and leadership skills in a fast-paced, client-facing environment over nearly a decade.

TECHNICAL SKILLS

CRM Systems & Case Documentation

Microsoft Office (Word, Excel, Outlook)

Google Workspace

TOAST POS

Zoom, Slack

CERTIFICATIONS & LICENSES

TABC Seller Training Certification (exp. 2/24/2027) • Texas Food Handler Certification (exp. 2/24/2027) EDUCATION

A.A.S. in Culinary Arts — Brookdale Community College Asbury Park, NJ B.A. in Mass Communications — Texas Christian University Fort Worth, TX

Contact this candidate