Remote Customer Support & Medical Admin Specialist

Florissant, Missouri 314-***-**** *********@*****.***

SOPHIA WEBBER C.

CUSTOMER SUPPORT TECHNICIAN

EDUCATION

GED -1990

FOREST PARK COMMUNITY COLLEGE

MAJOR- COMMUNICATIONS

**** -****** ********** CERT.

ULTIMATE MEDICAL ACADEMY

MAJOR – MEDICAL ADMINISTRATION

2017 -ASSOCIATES DEGREE

Quality Control Technician

08/2025 – present – Outlier

Online/position – writing and training

AI -work at own pace-not perm

OBJECTIVE

Efficient Remote Customer Support Specialist and

Medical Administrative Professional with a diverse background in healthcare, BPO services, and

automotive data entry. Expert in navigating dual-

monitor setups to manage complex account

resolutions and real-time documentation. Leveraging an Associate’s Degree in Medical Administration and 3 years of remote experience at Concentrix to provide high-level, empathetic, and technically precise

support.

REFERENCES

Available upon request

Can start Immediately

Any shift

Scale wage accepted

Always Ready and Willing to Learn

FUNCTIONAL SKILLS

Remote Skills Performance Acknowledgement

Project management Probing

Active Listening Skills Typing 40 WPM

Communication Multi-Tasker Skills

Problem-solving Empathy

EXPERIENCE

August 2020 – 8/2025

United Health Care –(Remote) Consultant - Technical Multitasking: Utilized a dual-monitor environment to resolve customer inquiries via phone and chat while simultaneously updating account records.

Problem Resolution: Handled sensitive account

security tasks, including password resets and identity verification, often using screen-sharing tools to guide customers.

Financial Management: Authorized to process

refunds and billing adjustments, ensuring 100%

adherence to financial compliance and quality

standards.

January 2007 June 2020

Mo. Home Healthcare – Private Care CNA - Lead Caregiver

& Patient Advocate

Patient Advocacy: Provided 11 years of dedicated

care, managing all medical documentation, vital

signs, and EKG monitoring with absolute accuracy.

Liaison Services: Coordinated all transportation and communication between patients

August 2003– January 2007

Apple Electronics. • Remote Technical Support - Customer Support Specialist

Technical Multitasking: Utilized a dual-monitor

environment to resolve customer inquiries via phone and chat while simultaneously updating account

records.

Problem Resolution: Handled sensitive account

security tasks, including password resets and identity verification, often using screen-sharing tools to guide customers.

Financial Management: Authorized to process

refunds and billing adjustments, ensuring 100%

adherence to financial compliance and quality

standards.

ADDITIONAL SKILLS

Hardware: Professional Home Office with Dual-

Monitor Setup for efficient multitasking.

Software: CRM (Salesforce/Zendesk), Screen

Sharing Tools, Medical Billing Software, Microsoft Office.

Network: High-speed internet (Fiber/Cable) verified for VOIP and heavy web-based applications.

LEADERSHIP – SUCCESSFULLY LED TEAM

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

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