Bilingual Healthcare Support Professional with 5+ Years

Rosemary R Chavez

**** * ***, ********, ** *****-7072, USA

Hesperia, CA +1-909-***-**** ***********@*****.*** Professional Summary

Dynamic professional with 5+ years of relevant experience in medical records management and front office support. Bilingual in English and Spanish, skilled in HIPAA compliance, appointment scheduling, and phone etiquette. Demonstrated ability to deliver exceptional customer service in fast-paced healthcare environments, ensuring accuracy and confidentiality in patient interactions.

Work Experience

Records clerk, Patient Information Technitian

Preferred Homecare Corona, CA

April 2008 to April 2011

• Maintained accurate and complete patient charts and documents, ensuring data integrity and confidentiality

• Processed Medicare prescriptions by requesting and organizing medical information from doctors' offices

• Coordinated Certificate of Medical Necessity (CMN) requests, ensuring timely and compliant submissions

• Scanned and managed electronic medical records using Liberty software, improving accessibility

- Processed Medicare prescriptions by requesting medical information and documentation from doctor's offices

- Coordinated CMN requests, ensuring timely and accurate submissions

- Managed patient charts and documents, maintaining data integrity

- Scanned paperwork into computer system using Liberty software, streamlining digital records Medical Records/ Prescription Technician

Preferred Homecare 830 E Park Corona, CA

April 2008 to April 2011

• Ensured compliance with HIPAA by maintaining confidentiality of patient records and sensitive information

• Managed patient files with accuracy, supporting medical billing and reimbursement processes

• Coordinated medical documentation requests and maintained organized electronic records

• Utilized Liberty software for efficient scanning and document management

- Processed Medicare prescriptions by requesting and organizing medical information and documentation from doctors' offices

- Coordinated requests for CMNs, ensuring compliance with Medicare requirements

- Managed patient charts and documents, maintaining accuracy and confidentiality

- Scanned paperwork into computer system using Liberty software, improving record accessibility Tax Preparer/ Receptionist

A.S. Tax Service Bloomington, CA

October 2005 to October 2007

• Delivered excellent customer service, resolving client inquiries and enhancing satisfaction

• Managed multi-line phone system, answering calls and directing messages efficiently

• Scheduled client appointments, optimizing office workflow during peak tax season

• Adapted to fast-paced environment, supporting administrative and clerical tasks

- Adapted to fast-paced environment, ensuring efficient workflow during peak tax season

- Maintained excellent customer service relations, enhancing client satisfaction

- Developed customer service support, resolving client inquiries promptly

- Answered phones and managed messages, supporting daily office operations Receptionist

A.S. Tax Service Bloomington, CA

October 2005 to October 2007

• Provided bilingual customer service in English and Spanish, improving client communication

• Answered incoming calls and scheduled appointments with auditors, enhancing office efficiency

• Supported front desk operations with professional phone etiquette and client interaction

- Answered phones and set up client appointments with auditors, optimizing scheduling efficiency

- Developed customer service support in both English and Spanish, improving client communication Cashier

Just Bargains Grand Terrace, CA

January 2002 to August 2007

• Maintained accurate cash drawer and processed transactions efficiently

• Delivered friendly customer service, providing product information to enhance shopping experience

- Maintained an accurate cash drawer, ensuring error-free transactions

- Provided information about store merchandise, enhancing customer experience

- Assisted with stocking and inventory, supporting store operations Sales Consultant

Princess House Fontana, CA

March 1995 to June 1998

• Promoted and sold products through in-home presentations, enhancing customer engagement and sales

- Promoted and sold products to customers through in-home presentations, increasing sales revenue

- Recruited new sales consultants, expanding the sales team and market reach Uber Driver

Uber Inland Empire, CA

May 2023

• Delivered safe, timely transportation services maintaining a 4.9+ star rating, ensuring excellent customer experience

• Assisted diverse passengers with professionalism and effective communication

• Adhered to all traffic regulations and maintained vehicle cleanliness

- Provided safe and timely transportation services to passengers, maintaining a 4.9+ star rating Education

High School Diploma

Ontario High School

January 1987 to December 1987

High school diploma or GED

Skills

Spanish Customer service Phone Etiquette Medical Records HIPAA Managing patient records Appointment scheduling Data Entry Microsoft Word Microsoft Excel Communication Skills Organizational Skills Bilingual and biliterat in both English and Spanish Windows Languages

Spanish

Bilingual

Multilingual - Fluent

English - Fluent

Certifications and Licenses

CDL

August 2024 to August 2029

California Drivers license

July 1984 to August 2029

I was 16 yrs old when I received my first class C Drivers License Driver's License

CDL C

Additional Information

New Gmail ****************@*****.***

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