Banking & Customer Service Professional with Leadership Experience
Resume:
Waynalene (Susie) Faulds
Dodge City, KS 67801 **********@******.***
Objective:
With extensive years experience in the Banking Industry completing everything from Accurate transaction processing, Accounts Payable and Receivables, ACH debits and credits files, completing CTR, SAR, BSA, Proof, Wire Transfers, Fed Funds, banking databases, software and programs, Mortgage Originator and 5 years experience working along side Glen Mitchell, DDS, I welcome a challenging and rewarding position providing top-notch customer service and customer complaint resolution in a results-oriented atmosphere.
Overview and Skills
Banking Industry
Record customers deposits, payments, take applications for real estate & equipment loans and installment lending. Taking mortgage applications, gathering paystubs, tax returns and gift letters and closing with escrow agents.
Prepare Debt-to income analysis to determine loan qualifications.
Purchased r supplies for bank.
Make daily sales calls to customers.
Completing CTR, SAR and BSA reports.
Certifications of vault cash, cash drawers, cashiers checks and money orders.
Customer Service
Especially skilled at building solid, effective, and productive working relationships with fellow employees and customers
Supervisory
Trained new employees in teller positions
Completed scheduling for all staff and all three branches
Other Related Skills
Worked closely with State of Kansas Health Facility Surveyors during surveys to achieve Satisfactory Rating in Environmental.
Worked closely with State Fire Marshall to achieve Satisfactory Ratings.
Perform daily, weekly, monthly, semi-annual and annual duties while tracking them on Tels
Branch manager
Conducted Safety meetings
Employment
Great Plains Development, Inc.
Loan Officer
February 2022
Ford County Clerk’s Office
Accounts Payable
Dodge City, Kansas
October 2020 – January 2022
Ford County Government Building
Covid-19 Disinfection/Sanitization
May 2020 – October 2020
Strecker Enterprises
Dodge City, Kansas
HCR 1 Driver.
September 2019- February 2020
SunPorch of Dodge City – Kansas Senior Living Corporation
Environmental Services
July 2017 - September 2019
Southwest Kansas Community Credit Union Dodge City, KS
Member Lender August 2014 – December 2015
Bank of The West Dodge City, KS
Manager November 2010 – 2014
Good Samaritan Center Dodge City, KS
Environmental Director November 2008 – November 2010
Sunflower Bank, N.A. Dodge City, KS
Mortgage Lender April 2003 – November 2008
Education and Certifications
National Incident Management System (NIMS)
Incident Command System(ICS)
Member of Ford County Local Emergency Preparedness Committee (LEPC)
Member SHERT /SW Health Care Coalition (HCC)
FEMA - #IS- 00130.a. 05/01/2018
FEMA - #IS- 00130.c. 04/03/2018
Homeland Security Exercise Evaluation Program Training 04/25/2018
Credit Union Financial Counseling Certificate Dodge City, KS
06/15/ 2015
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