Healthcare Operations & Billing Coordinator

Chaquitta Bailey

Gilbert, AZ ***** *****************@*****.*** 480-***-****

Professional Summary

Detail-oriented healthcare and business professional with over 10 years of experience in patient account management, insurance verification, and medical billing. Adept at coordinating projects, improving processes, and ensuring compliance in fast-paced healthcare environments. Currently pursuing a Business degree at the University of Phoenix and using entrepreneurial experience as a business owner, public notary, and wedding officiant. Looking to transition into a Project Coordinator or Implementation Specialist role within healthcare operations or administration.

Core Skills

Project Coordination & Scheduling • Healthcare Operations & Compliance • EMR Systems (Epic, Soarian, Change Healthcare) • Insurance Verification & Billing (ICD-9, ICD-10) • Process Improvement & Workflow Optimization • Microsoft Office Suite (Word, Excel, Outlook) • Data Analysis & Reporting • Stakeholder Communication • Customer Service Excellence

Professional Experience

Patient Account Receivable Representative NextCare Urgent Care – Mesa, AZ Dec 2020 – Present

• Review and audit patient accounts to ensure correct billing and coding.

• Coordinate with patients, insurance companies, and internal teams to resolve claim issues.

• Conduct insurance verifications and apply contractual/courtesy adjustments.

• Track and report on A/R aging metrics, contributing to reduced outstanding balances.

Customer Service Representative (Remote) Valor Global – Phoenix, AZ Apr 2020 – Dec 2021

• Assisted Arizona DES claimants with PIN resets and new unemployment claims.

• Kept correct records and followed data security protocols.

Account Resolution Specialist HEI Health – Phoenix, AZ Mar 2020 – Apr 2020

• Managed patient accounts, started appeals, and processed account adjustments.

• Collaborated with internal teams to ensure compliance with billing timelines.

Referral Coordinator / Insurance Verification Joliet Oncology Hematology Associates – Joliet, IL Jun 2018 – Jun 2019

• Verified insurance benefits, processed referrals, and updated patient financial records.

• Utilized Connex, Availity, and other industry tools to streamline verification processes.

Owner / Operator B&P Cleaning Services – Gilbert, AZ 2017 – Present

• Manage daily operations, client scheduling, and team coordination.

• Develop and implement marketing strategies to grow the business.

Wedding Officiant & Public Notary Self-Employed – Gilbert, AZ 2022 – Present

• Coordinate ceremony planning, communicate with clients, and manage documentation.

Education

University of Phoenix – Business Degree in Progress

Associate's degree Expected: June 2026 bachelor's degree Expected: 2028

High School Diploma – Joliet West, 1999

Certifications

Certified Public Notary – State of Arizona (2022–2026)

CPR Certified

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