Guest Experience & Operations Specialist

Ana Jaimes

Guest Experience Coordinator

Jacksonville FL • 904-***-**** • **********@*****.***

SUMMARY

Proactive and detail-oriented operations professional with a passion for helping teams run smoothly and clients have positive experiences. Skilled in client experience management, performance analysis, and cross-department collaboration. Experienced in leading recovery initiatives, streamlining processes, and supporting operations to create meaningful improvements. Known for clear communication, thoughtful problem-solving, and strong organizational skills. Excited to bring these strengths to a role where efficiency, quality, and team success are priorities SKILLS

WORK EXPERIENCE

Guest Experience Coordinator

Coggin Ford – Jacksonville, FL

June 2022 – Present

● Monitor and manage dealership-wide customer satisfaction metrics, analyzing survey data and implementing follow-up strategies to maintain performance targets.

● Serve as the primary point of contact for guest issue resolution, rebuilding client relationships and improving retention through proactive communication.

● Coordinate cross-functional support between sales, service, finance, and HR departments to ensure seamless guest experiences and successful event execution.

● Provide administrative and operational support, including appointment scheduling, call management, and finance documentation assistance to maintain workflow efficiency. Technology Specialist

Lexus of Jacksonville – Jacksonville, FL

Nov. 2018 –Oct. 2021

● Managed end-to-end client onboarding process, coordinating vehicle delivery, product education, and post-sale support to ensure a seamless customer experience.

● Served as the primary point of contact for clients after purchase, resolving technical issues and maintaining strong client relationships.

● Maintained expert-level knowledge of Lexus vehicle technology through continuous training and certification programs.

● Developed and managed social media content to enhance brand engagement and community presence.

VOLUNTEER WORK

● Collaborated with Big Brothers Big Sisters for a back-to-school event, providing, packing, and distributing school supplies to children.

● Participated in Hunger Fight initiatives to combat food insecurity. LANGUAGES

Spanish -Fluent

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