Trainer

CURTIS L. CUMMINGS, MCCT

*** ******** **** ****

Troutman, North Carolina 28166

404-***-**** (Cell)

Email: ***************@*****.*** ***************@**.***

Professional Trainer / Instructor / Facilitator

Training Objective

Engage training audience to high levels of performance via client proprietary curricula.

Training Background

Mortgages Sales Training Healthcare & Technical Training Banking & Finance Debt Collections/Telecom Virtual & Instructor Led

Professional Experience

EMR Training Implementation & Change Management Consultant

North Highland Consulting – Contract

October 2025 – May 15,2026

Nationwide / On-site & Hybrid

Deliver enterprise-wide training and implementation support for AdventHealth`s Facilities Management and Supply Chain, including CMMS and the AIMS3 platform integrated with Workday.

Serve as Lead Trainer and Instructional Producer for Instructor-Led (ILT), Virtual Instructor-Led(VILT), hybrid, and on-site training sessions supporting maintenance technicians, leaders, and operational teams.

Conduct multi-phase training programs aligned with organizational change management strategies to support nationwide platform adoption.

Provided coaching and facilitation to elevate leader readiness, employee engagement, and adoption of the new workflows and systems.

Support monthly Go-Live deployments, partnering with facilities stakeholders to ensure smooth transitions, issue resolution, and sustained system utilization across hospital facilities.

Collaborate with cross-functional project teams to align training delivery with deployment schedules, change impacts, and operational requirements.

Act as a trusted on-site consultant during implementations, reinforcing best practices, standard operating procedures, and post Go-Live stabilization

Project scheduled for completion in May 2026

Trainingfolks / AWP Safety March 2025 – May 2025

Trained Field Service & Operations course designed to introduce end users to D365 Field Service processes, covering work order management, dispatch coordination, and field execution. Instructed participants on creating, tracking, and managing work orders, optimizing scheduling, and leveraging mobile tools. Delivered hands-on exercises in D365.

The Training Associates / Banfield Animal Hospital August 2024 – January 2025

Supported EMR rollout of Banfield Animal Hospitals, providing weekly elbow-to-elbow support nationwide. Implemented Voyager, a proprietary EMR system similar to EPIC/Cerner.

Sandata Technologies / Easter Seal (IDD Training) April 2024 – June 2024

System implementation trainer for Easter Seals’ Oracle cloud-based system. Trained 1,400 Superusers in time-tracking, scheduling, client and employee care. Delivered instructor-led classes across Indiana.

Axiom Learning Solutions / Independence Blue Cross March 2023 – August 2023

Facilitated Salesforce training sessions for clinical, management, and agent end users across the organization. Introduced new dashboards and integration compared to prior systems. Applied Review, Show, Do methodology.

Summit Human Capital / HCM 9.2 Payroll Trainer Oct 2021 – Nov 2022

Partnered with SMEs to develop training for Virginia’s PeopleSoft HCM 9.2 system implementation (165,000 users). Facilitated Train-the-Trainer programs for 30+ agency trainers and administrators across 350+ agencies.

Axiom Learning Solutions / PwC / Blue Cross Blue Shield Oct 2019 – Oct 2020

Facilitated Salesforce training for clinical, management, and agent users on ACE and CAS platforms. Trained agents on dashboards, managed rosters, escalated issues, and delivered self-study prep.

InfoPro Learning / Microsoft Dynamics Consultant July 2019 – Sept 2019

Trained Columbia Sportswear retail staff on Microsoft D365 POS/Finance & Operations system. Delivered national training, pre- and post-go-live end user support.

Training Folks June 2016 – June 2019

Facilitated Salesforce CRM, SAP, and POS projects with Fortune 500 companies (HUB International, BMO Harris, Wyndham Vacations, Cetera Financial, Henry Schein). Delivered system integrations, mobile transitions, and Salesforce AdviceWorks for brokers/financial advisors.

ATS Training & Consulting / Verizon Apr 2016 – May 2016

Trained Verizon contractors/installers on Fiber Optic Systems (FiOS). Provided instructor-led and lab training. Covered OTDR testing, troubleshooting, and 100% travel support.

The Training Associates / Cigna Healthcare June 2015 – Oct 2015

Delivered 8-week ILT for new hire agents on medical claims systems. Supported OJT-nesting agents.

The Training Associates / Sprint Project Feb 2015 – June 2015

Trained Sprint/Radio Shack store management on cash operations, audits, and security procedures.

ATS Training & Consulting Aug 2013 – Jan 2015

Delivered ILT on Branch Image Capture System (BIC) for banking staff. Facilitated blended learning, LMS assessments, and financial software training.

Training Folks 2011 – 2014

Delivered training for JPMorgan Chase (Foreclosure Review), PNC Bank (Loan Modification), Bank of America (Mortgage Fulfillment). Provided classroom/OJT facilitation and SME consultation.

National Sales Coach / Telecom 2011

Facilitated bootcamp training for telecom employees. Partnered with ISD teams on curriculum implementation. Conducted assessments and certifications.

UEI United Educational Institute 2010 – 2011

Taught Business Education Courses as Business Instructor.

RYLA Teleservices 2008 – 2009

Sales coach for BeneFeds LTC and telecommunications carriers. Trained 1,000+ FTE call center agents.

TitleMax of Carrollton, GA 2006 – 2007

Branch Sales Training Manager. Increased sales revenue from $400k to $600k in one quarter.

Rental Express / E-Z Rentals 2002 – 2006

Corporate Field Sales Training Manager in Rent-to-Own (RTO) industry.

RentWay Rentals, Erie, PA 1998 – 2002

National Sales Trainer. Increased companywide sales knowledge 100%, improved employee retention by 25%.

Education

Saint Augustine College, Raleigh, North Carolina

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