Customer Service & Billing Specialist Resume

JR

JENNIFER ROETTGER

**********@*****.*** 715-***-**** Rockport, TX 78382 WWW: Bold Profile

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Proven track record in improving operational efficiency and fostering vendor relationships through clear communication and reliability.

• Strong communication skills

• Utility invoice processing

• Problem resolution

• Active listening

• Data entry

• Teamwork

• Customer service

• Problem-solving

• Attention to detail

• Multitasking

• Reliability

• Microsoft Excel Knowledge

Atrium Staffing NJ

Contracted Accounting Clerk

02/2025 - Current

• Facilitated weekly reports for accurate month-end billing processes.

• Supported manager in completing weekly check voids efficiently.

• Communicated with lenders to ensure timely updates on payments.

• Assisted team members in processing payments accurately.

• Collaborated with manager on critical project completions. Sagiliti

Remote Customer Service Rep-Billing

Specialist

05/2018 - 01/2025

Answering approximately 30 Tenant calls daily and taking payments over phone for their Utility bills in QuickBooks.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Data Entering Utility Bills

Reduced late payment penalties by diligently monitoring due dates and prioritizing vendor payments.

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Addressed discrepancies in vendor statements promptly, ensuring that all outstanding issues were resolved in a timely manner.

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Maintained strong relationships with vendors through open communication, prompt issue resolution, and reliable payment practices.

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Reached out to vendors and customers to verify information and follow up on client issues.

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Hazelden Betty Ford

Patient Care Technician

06/2017 - 05/2018

Maintained clean and safe environment to promote patient safety and comfort.

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Assisted with addressing the treatment process within the organizational guidelines, policies and procedures.

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• Support resident/patient/client vocational goals

• Assist clients and staff with team needs throughout the facility. Summary

Skills

Experience

• Provided clerical support to the treatment team.

• Assisted patients/clients from admission through discharge. Lakeview Hospital

Homecare-Hospice-Pharmacy Technician

01/2001 - 04/2012

Worked as lead CNA aid in Assisted Living, helping clients with daily bathing, lifting, medication assistance, escorting to and from meals, activities.

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Started home IV infusion billing through pharmacy for any compounded medications for Homecare.

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Assisting pharmacists with medication dispensing, labeling, and packaging.

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Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

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Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

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Counted, measured, and compounded medications following standard procedures.

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• Delivered medications to all med floors and stocked Pyxis machines daily. Century College White Bear Lake, MN

No Degree in Data Management

06/2015

WITC New Richmond, WI

CNA License in Certified Nursing Assistant

05/1994

Education and Training

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