Customer Service Supervisor and Trainer
Resume:
Pamela R. Davis
Miami, FL, 33179
*******@*****.***
Skills
Experienced customer service supervisor and trainer
Enjoys fast-paced environment
Proficient in MS Office
Great with diverse populations
Works well with others and independently
Proficient in Reynolds
Type 35 Wpm
Employment History
Hgreg.com (Doral, FL), 2017-2025
Office Clerk/ Cashier
Handled all banking transactions, including deposits, credit using Cash Pro, ACH, coding, batch outs and banking reports. Knowledge of ADP processing. Worked with funding and finance teams and accounts payable vendors. Collections of registrations and tags. Maintained tag inventory. Received all money, credit card and check transactions. Troubleshoot customer service issues.
Florida Fine Cars (Miami Gardens, FL), 2015-2017
Banking/Accounting Clerk
Handled all banking transactions, including deposits, credit using Cash Pro, ACH, coding, batch outs and banking reports. Knowledge of ADP processing. Worked with funding and finance teams and accounts payable vendors. Supervised and trained two customer service employees. Processed service invoices, dealer stops and removals, collections of registrations and tags. Maintained tag inventory.
Youth Co-Op/Career Source, 2012-2015
Program Specialist 1
Greeted and directed guests via phone and in person, maintained client service log and referred clients for various services. Set appointments, typed correspondence, reports and documents. Knowledge of programs designed to assist clients in gaining employment.
Miami-Dade Solid Waste, 2010-2012
Accounting Clerk
Digitally processed payments, made copies, filed and distributed reports to appropriate departments.
Sears, 2008-2010
Sales Consultant
Achieved top sales consultant in store and fifth in district with average monthly sales of $50,000. Represented the Florida District at Sales Consultant Council in Chicago.
Smart Document Solutions, 2006-2008
Supervisor
Supervised 15 employees who prepared and scanned medical records to support paperless environment. and performed other clerical duties.
Jackson Memorial Hospital, 1991-2006
Patient Care Associate (7 years) and Unit Secretary (8 years)
Interviewed and conducted clinical assessments of new patients. Accessed patient information through hospital database. Prepared charts for doctors and accompanied patients to their assigned areas. Took patients vital signs. Take off orders from the patients charts from the doctors. Discharged patients and assigned follow-up appointments for doctors.
Education
American Senior High School, 1979-1982
Previous Certifications:
American Disability Act Training
Diversity Training
HIPPA Law Training
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