Front Desk Agent with Hospitality Expertise

Kathryn Hall

Front Desk Agent

Phone: 843-***-****

Email: ***********@*****.***

Address: *** ********* **.

Summerville, SC 29483

CONTACT

Managed daily front desk operations, including guest check-in and check-out procedures Processed payments accurately and handled billing inquiries in accordance with hotel policies Provided guests with information, directions, and recommendations to enhance their stay Resolved guest concerns promptly, ensuring a high level of satisfaction and positive experiences Coordinated with housekeeping and maintenance teams to ensure room readiness and guest needs were met

Maintained cleanliness and organization of the front desk area in alignment with brand standards Prepared shift reports and communicated important updates to management GPA: 3.8

Dean’s List

PROFESSIONAL

EXPERIENCE

EDUCATION

Spring Hill Suites

Associate of Science

Front Desk Agent - (Jan 1, 2026 - Present)

University of Phonix (2018-2020)

PROFESSIONAL

SUMMARY

Experienced Front Desk Clerk with a strong background in hospitality and guest services within a Marriott-branded hotel environment. Skilled in managing front desk operations, delivering exceptional guest experiences, and handling high-volume check-in and check-out processes with efficiency and professionalism. Known for strong communication, problem-solving abilities, and maintaining brand standards in fast-paced settings.

Delivered exceptional guest service by efficiently managing check-in and check-out processes in a fast- paced hotel environment

Handled reservations, cancellations, and room assignments using hotel management software systems Responded promptly to guest inquiries, requests, and concerns to ensure a positive and comfortable stay Coordinated with housekeeping and maintenance teams to maintain room readiness and resolve issues quickly

Processed payments, verified billing accuracy, and maintained balanced cash drawer at shift end Managed multi-line phone systems while assisting walk-in guests and prioritizing service needs Upheld brand standards and ensured a clean, organized, and welcoming front desk area Assisted with upselling room upgrades and promoting hotel amenities to enhance guest experience Front Desk Agent - (Jan 12, 2019 - Sept 7, 2023)

Marriott

Front Desk Agent - (Oct 23 - May 2, 2025)

Greeted guests promptly and created a welcoming first impression upon arrival Managed check-in and check-out processes efficiently using property management systems Handled guest inquiries, requests, and complaints with professionalism and urgency Coordinated room assignments and special accommodations to meet guest needs Processed payments, verified billing details, and resolved discrepancies Maintained accurate guest records and updated reservation information Communicated with housekeeping and maintenance teams to ensure room readiness Assisted with booking reservations via phone, online platforms, and walk-ins Monitored lobby activity to ensure safety, cleanliness, and organization Provided local recommendations, directions, and concierge-style assistance Balanced cash drawer and completed end-of-shift reports Supported team members during high-volume periods to maintain smooth operations Residence Inn

Contact this candidate