Career-Driven Assistant Manager with Leadership Experience

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M L Marquilla Lundy

Mobile, Alabama 36618 251-***-**** *************@*****.*** PROFESSIONAL

SUMMARY

Accomplished Assistant Manager at Dollar General, enhancing customer experience through team leadership and decision-making. Improved cash handling accuracy, reducing discrepancies by 15%. Proven customer service skills from Walmart, fostering positive interactions and supporting loss prevention. Adept at maintaining organized environments and efficient operations, ensuring confidentiality and smooth workflow at Family Health Clinic. SKILLS • Customer service

• Money handling

• Team leadership

• Decision-making

WORK HISTORY ASSISTANT MANAGER 07/2024 to CURRENT

Dollar General Mobile, AL

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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DOOR GREETER 02/2023 to 02/2024

Walmart Mobile, AL

Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.

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Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.

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Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.

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Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.

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OFFICE ASSISTANT 11/2004 to 04/2022

Family Health Clinic

Maintained confidentiality in handling sensitive information while performing administrative tasks.

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Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

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Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

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• Expedited document processing with accurate data entry and timely filing. EDUCATION Computer Programming 05/2002

Bishop State Community College, Mobile, AL

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