Retail & Customer Service Professional

Maya Gerlach

Philadelphia, PA. P: +1-215-***-**** ************@*****.***

EDUCATION

Howard University Washington, DC

Bachelor of Science in Psychology May 2025

Major in Psychology; Minor in Sports Administration Cumulative GPA: 3.5; Dean’s List 2022-2023

RELEVANT WORK EXPERIENCE

Mitchell & Ness Nostalgia Co. Philadelphia, PA

Retail Associate August 2025 - April 2026

● At the Mitchell & Ness Flagship store, I help provide various sports fans with an authentic and comforting experience when it comes to nostalgic sports apparel.

● I assist in sales, customer service, and merchandise as well as work with the team to build a knowledgeable and accessible environment for all customers.

Ida’s Bookshop Collingswood, NJ

Sales Associate Dec 2021 – Jan 2024

● At Ida’s Bookshop, I helped create a warm and nurturing experience for the customers, the goal was to provide a safe space for Black readers.

● I worked in restocking, reorganizing, and redesigning the shop to fit the unique imagination of the owner, Jeannine Cook.

● Often working the shop by myself, it was my complete responsibility to take care of the money and purchases, restock and inventory, cleanliness of the store, and overall maintenance of the shop CBC Pool Management Conshohocken, PA

Pool Maintenance June 2022 - Aug 2023

● At this job, I worked to enforce pool rules and maintain consistency of the pools environment

● Performed regular safety inspections of pools and equipment to reduce hazards

● Adjusted pool chemical balance to maintain general water cleanliness

● Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment Serendipity Shops Philadelphia, PA

Sales Associate Dec 2022 – Jan 2023

● At Serendipity Shops, I welcomed customers with a warm greeting, making sure they’re comfortable i and assisting them with anything they need

● I provided customers with information on any of the products we carry in the store as well as the company itself. Philly Children’s Movement (PCM)Philadelphia, PA

Organizer Jan 2015 – Present

● Managed social media content, presented at national conferences for families and children, represent PCM at events, and co-authored a youth zine soon to be published in a scholarly journal. RELEVANT HISTORY

Howard University Women’s Volleyball Washington, DC Student-Athlete June 2021 – Nov 2024

● 2021 MEAC (Mid-Eastern Athletic Conference) Champions

● Received Most Improved Player Award in 2022

ADDITIONAL

Skills: Product sales; Inventory control; Business Development; Strategic planning; Excellent people skills; Customer service; Quantitative skills; Customer service; Data entry; Multitasking abilities; Organizational skills Languages: Fluent in English; Limited Conversational Proficiency in Spanish Certifications: CITI Certification (May 2024)

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