Store Management & Pedorthics Expert

TRACI L. MALEY

**** ********* *** **., *********, NY 14753 – Home 716-***-****

Email: ***********@*****.*** – Cell 716-***-****

To obtain a position with a prosperous company that I can grow, learn, and share new skills with in order to be successful.

EXPERIENCE

10/23/02 – PRESENT

STORE GENERAL MANAGER AND CERTIFIED PEDORTHIST, Shoe Fly Shoe Inc.

For the past 23 years I have managed 2 successful stores for the Shoe Fly Co.

Management: Provide excellent customer service to our customers and ensure their needs and expectations are fully seen to. Follow prescriptions as written by Podiatrists, Physical therapists, Orthopedic surgeons and Chiropractors and follow up as needed. Prepare minimum summaries and daily goals, Inventory, supervision of staff, special orders and purchase order entries, store supply ordering, report to owners and buyers regularly of merchandise needs, staffing, property repairs and estimates, Staff reviews, oversee staff productivity, training and coaching of staff members, hiring.

Daily operations: Opening and closing of the store, scheduling, shipping and receiving, payroll, prepare billing of industrial accounts and other local accounts and keep their information and contacts up to date. Reach out to other businesses for possible account leads, invoice verifications, price inquiries and corrections, customer service (via in person and over phone), merchandising, arrange and oversee inside and outside building maintenance.

Marketing: Local advertising and donations, arranging radio commercials for special events, arrange and set up outreach events with local businesses.

7/8/85 – 11/26/02

SR. CUSTOMER SERVICE SUPERVISOR, JC Penneys

Management team: Training new hires, maintenance and supervision of Jewelry and Lingerie departments, scheduling, assist customers, running company goal programs, merchandising.

Daily operations: Opening and closing of the store, customer service (via phone and in person), price inquiries and corrections, shipping and receiving, handling of credit and check situations, set/sell department diagrams.

Marketing: Reviewing weekly adds with management team, assist in signing for weekly sales.

Prior to management, I have 13 years’ experience in the Catalog and Credit Department as Credit Supervisor.

EDUCATION

9/81-6/85

LIMESTONE HIGH SCHOOL, LIMESTONE, NY

HIGH SCHOOL DIPLOMA (GENERAL ACADEMICS)

9/83-4/87

BOCES VOCATIONAL TECHNICAL SCHOOL, Olean, NY

COURSE: COSMETOLOGY (1000 HOURS)

Achieved cosmetology license.

SECRETARIAL OFFICE PRACTICE:

Completed 8-week program.

8/10

ENESLOW PEDORTHIC SCHOOL, New York City

Received License/Certification in 11/11.

CERTIFICATIONS/ SKILLS

Certification in Therapeutic Shoe Fitting (2009)

Certification in New Balance Technical and ProCare training course (2010)

Certification in Pedorthics (2011)

Business Management

Customer Service and communication skills

Microsoft, Excel, and POS system skills

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