25yrs of csr experience

Delila Velez

***********@*****.*** 210-***-**** San Antonio, TX

SUMMARY

Dedicated Mental Health Worker with 17 years of experience in healthcare environments, currently providing direct supervision and crisis management at Laurel Ridge Treatment Center. Expertise in patient observation, safety monitoring, and crisis prevention, with strong leadership and problem-solving skills. Seeking to leverage comprehensive experience and skills in a Mental Health Worker role to enhance patient care and support. WORK EXPERIENCE

Laurel Ridge Treatment Center/Mission Resiliency (Rehab Unit) San Antonio, Texas Mental Health Worker/Transportation Aug 2021 - Present

• Provide direct supervision and ensure the safety of patients by monitoring for potentially unsafe behaviors.

• Prevent and manage crisis situations while modeling appropriate behaviors, attitudes, and social skills.

• Assist with patient mobility within the facility and transport patients to off-site appointments and between facilities.

• Observe and report patients' conditions and progress to the therapy team during and after therapy sessions. Estrella Provider Services San Antonio, Texas

Home Health Aide Jul 2020 - Sep 2023

• Assisted clients with daily personal care activities, including bathing, dressing, grooming, and toileting, ensuring their comfort and dignity.

• Prepared and served nutritious meals, supported clients with feeding, and facilitated exercises and ambulation to promote overall health and well-being.

CVS Caremark San Antonio, Texas

Accounts Receivable May 2012 - Jun 2020

• Managed billing procedures and electronic bill submission, ensuring adherence to established protocols and timelines.

• Implemented policies and procedures for efficient documentation, storage, and retrieval of medical legal documents and insurance data in compliance with HIPAA guidelines.

• Utilized LINKS and Peoplesafe systems to streamline accounts receivable processes and enhance operational efficiency.

Alamo City Medical Group San Antonio, Texas

Externship-Billing Department 2011 - 2011

• Utilized Greenway software to manage claims, process EOB/AR, conduct verifications, provide status updates, and perform data entry and account adjustments.

Rental Masters Bronx, New York

Housing Assistant Oct 2003 - Mar 2006

• Managed customer inquiries and requests, including billing and maintenance issues, ensuring efficient resolution and high customer satisfaction.

• Executed accurate data entry, filing, and payment processing tasks, supporting smooth administrative and financial operations.

EDUCATION

Sanford Brown Institute

Medical Billing and Coding, Medical Billing and Coding San Antonio, TX

Sep 2011

CERTIFICATIONS

Driver's License

CPI

CPR

SKILLS

Leadership Skills • Problem Solving • CPT Coding • Icd-9 • Hipaa • 10 Key Data Entry • Medical Billing • Office Administration • Medical Records • Medical Coding • Medical Terminology • Medical Scheduling • CPR • Cpi

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