Medical Receptionist

? **************@*****.*** 404-***-**** Atlanta, GA

Education

Bachelor of Science (B.S.) Georgia Southern University 2015 - 2019

Certifications

Google Cybersecurity Professional Certificate Sept 2025

Professional Experience

Unit Operations Manager

Waffle House Roswell, GA March 2024 ? Current

? Managed operations, staffing, and performance metrics in a high demand environment while ensuring consistent service delivery and efficiency.

? Managed full Profit & Loss (P&L) accountability, driving cost control, labor efficiency, and revenue performance.

? Coordinated logistics, inventory, and resource allocation to meet fluctuating business demands.

? Led functional team development through coaching, training, and performance management.

? Utilized data analysis from financial reports to make informed decisions that improved operational outcomes.

Registered Behavior Technician (RBT)

ABA to Z Pediatric Therapy Sandy Springs, GA May 2022 - June 2024

? Ensured secure handling of confidential client health information in compliance with HIPAA regulations.

? Collected and analyzed behavioral data, demonstrating accuracy, attention to detail, and pattern recognition.

? Collaborated with clinical teams to implement structured intervention plans, reinforcing skills in compliance, process improvement, and risk monitoring.

Card Specialist Federal COVID-19 Relief Program

Bank of America (Contractor via TTEC) Remote Mar 2021- Mar 2022

? Managed sensitive financial data and resolved account issues related to Economic Impact Payment (EIP) cards.

? Applied compliance protocols, fraud detection measures, and secure data handling practices.

? Guided customers in navigating digital systems, reinforcing cybersecurity awareness and secure account practices.

Activities Coordinator

Sunrise Senior Living Atlanta, GA Sep 2019 - Feb 2021

? Coordinated programs and events while maintaining accurate schedules, budget records, and safety compliance.

? Adapted programming to resident needs, leveraging strong communication and organizational skills.

? Ensured confidentiality and protection of sensitive resident information.

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