Hospitality, customer service and remote work

ALISON THOMPSON

LAFAYETTE, ***** +1-615-***-**** *****************@*****.***

SUMMARY

Resourceful and dedicated professional with extensive experience in operations management, customer service, and caregiving.

Proven ability to manage business operations, foster client relationships, and deliver high-quality service in fast-paced environments. Skilled in personal care, medication administration, and household management, with a strong commitment to enhancing quality of life and ensuring safety. Eager to leverage diverse skill set and proactive approach to contribute to a dynamic team and drive success.

WORK EXPERIENCE

Caregiver, Cornerstone Caregiving, Cookeville

02/2026 - Present

• Provided daily personal care including bathing, dressing, grooming, and toileting.

• Assisted with mobility, transfers, and implemented fall prevention strategies.

• Administered medications as prescribed and monitored for adverse effects.

• Prepared meals according to specific dietary needs, ensuring adequate nutrition and hydration.

• Monitored vital signs and observed any changes in client condition.

• Managed household tasks such as cleaning, laundry, and general organization.

• Offered companionship and emotional support to enhance the client's quality of life.

• Coordinated appointments and arranged necessary transportation.

• Maintained accurate daily care logs and communicated updates to family members and medical providers.

• Supported client safety by maintaining a clean and hazard-free living environment.

General Manager, Progressive Project People, LLC, Red Boiling Springs

10/2024 - Present

• Founded and currently operate a family-owned remodeling and carpentry business.

• Oversee all business operations, including scheduling, estimating, client communication, budgeting, and marketing initiatives.

• Manage all administrative, financial, and strategic aspects of the company, complementing my husband's leadership in physical labor and on-site project execution.

• Developed and sustained strong client relationships and refined project workflows to ensure timely delivery of high-quality results.

Stay at home mom/homemaker, at my house, Red Boiling Springs 02/2021 - Present

• Undertook a five-year career sabbatical to manage a high-risk pregnancy, raise my son, and oversee our family's relocation to Tennessee. With my son now starting school, I possess the stability and enthusiasm to fully commit to a new professional role.

Assistant Manager, Gage Cannabis, Adrian

10/2019 - 02/2021

• Advanced from Budtender to Assistant Manager in May 2020, recognized for strong leadership and comprehensive product knowledge.

• Contributed to the successful launch of the Adrian store, assisting with setup, inventory management, and staff onboarding.

• Supervised daily operations, ensured regulatory compliance, managed staff scheduling, and led team training initiatives.

• Supported the seamless opening of multiple new store locations.

• Concluded employment due to a challenging pregnancy, necessitating a transition to full-time motherhood.

Server/Bartender, Biwako Sushi, Saline

01/2018 - 10/2019

• Delivered attentive service in a high-volume Japanese restaurant environment.

• Acquired in-depth knowledge of menu items and daily specials to effectively guide customer selections.

• Processed POS transactions accurately and ensured order precision.

• Maintained a clean and inviting dining atmosphere for all patrons.

Server/Bartender, The Deck Down Under, Somerset

03/2016 - 12/2017

• Provided swift and friendly service during peak operational hours.

• Assisted with table bussing, resetting, and the coordination of large party seating.

• Managed and resolved customer concerns with professionalism and composure.

• Cultivated extensive expertise in mixology, flavor profiles, and beverage preparation to offer personalized recommendations.

• Expertly crafted and served a diverse range of cocktails, beers, and wines in a fast-paced bar setting.

• Ensured the cleanliness and organization of the bar area, adhering to all health and safety regulations.

Bartender, Hooligans Bar and Grill, Adrian

05/2016 - 06/2017

• Hooligans is a fine dining establishment featuring a unique menu of wild game and other distinctive dishes, situated in a college town.

• On Sundays, bartended and served a sophisticated clientele attending church and theater events from open to close, often with minimal support.

• Managed Thursday night 'college nights' (10 PM - 2 AM, often extending until 4 AM) serving 50-100 students single-handedly, ensuring a safe environment by monitoring alcohol consumption, observing patron behavior, and arranging transportation.

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers.

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.

Home Health Care Aide, Health and Home Care, Jonesville

05/2015 - 03/2016

• Provided personal care, including bathing, dressing, and grooming.

• Administered medication reminders to clients.

• Performed light housekeeping duties and prepared meals.

• Monitored vital signs and reported any changes.

• Assisted with client mobility and transfers.

• Offered companionship and emotional support.

• Maintained clear communication with clients and their families.

• Ensured client privacy and confidentiality.

• Demonstrated effective time management and reliability.

• Applied basic first aid and safety awareness principles.

Server, Shady's, Brooklyn

05/2014 - 01/2015

• Welcomed and served guests in a casual dining setting.

• Managed food orders with accuracy and efficiency.

• Attended to multiple tables simultaneously, ensuring high levels of guest satisfaction.

Dairy Milker, Easterday Dairy Farms, Camden

01/2013 - 12/2013

• Operated and cleaned milking equipment according to established procedures.

• Executed proper udder preparation and post-milking care protocols.

• Identified early signs of common ailments, such as mastitis.

• Handled cows calmly and safely during milking processes.

• Maintained high standards of cleanliness and sanitation in the milking parlor.

• Recorded milk production data and health observations.

• Adhered strictly to farm protocols and work schedules.

• Worked extended hours from early morning in various weather conditions.

• Lifted heavy items and performed repetitive tasks consistently.

• Communicated effectively and collaborated productively with the farm

Professional Skills

Customer Service & Sales

* Customer Service Excellence

* Customer Relationship Management (CRM)

* Customer Retention & Relationship Building

* Consultative Selling

* Upselling

* Sales Negotiation

* Objection Handling

* Achieving Sales Targets

* Business Development

* Client Relationship Development

Hospitality & Bartending

* Bartending (6+ Years)

* Fine Dining Experience

* Wine Knowledge & Pairing

* Beer & Craft Beer Knowledge

* Spirits Knowledge

* Cocktail Preparation

* Beverage Development & Presentation

* Bar Operations (Opening & Closing Procedures)

* POS Systems & Cash Handling

* Banquet & Restaurant Experience

* Guest Services

Leadership & Operations

* Team Leadership & Supervision

* Staff Scheduling

* Staff Development & Training

* Inventory Management

* Vendor Relationship Management

* Project Coordination

* Schedule Management

* Small Business Operations

* Logistics Coordination

* Compliance Management

Administrative & Technical

* Microsoft Office Suite (Excel, Word, Outlook)

* Google Workspace

* Data Entry

* Record Keeping

* Document Management

* Appointment Scheduling

* Multi-Line Phone Systems

* File Organization

* Computer Literacy

* Typing & 10-Key Data Entry

Healthcare & Caregiving

* Patient Monitoring

* Patient Transport

* Home Care Assistance

* Medication Administration

* Clinical Documentation

* Medical Terminology

* CPR & First Aid

* Crisis Intervention

* Maintaining Patient Confidentiality

* Geriatric Care

Safety & Compliance

* OSHA Compliance

* Food Safety & Sanitation

* Workplace Safety Compliance

* Food Allergen Awareness

* Infection Control & Surface Sanitization

Marketing & Digital Skills

* Digital Marketing

* Facebook Advertising

* Facebook Ads Manager

* Social Media Advertising

* Conversion Rate Optimization (CRO)

* WordPress

* Web Design

Core Strengths

* Communication Skills

* Active Listening

* Problem Solving

* Conflict Resolution

* Attention to Detail

* Time Management

* Organization

* Teamwork

* Adaptability

* Coachability

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