heavy machine operator forklift team leader logistic of warehoude

Amber Coomer

**** * ** ** *** S, North Vernon, IN 47265 812-***-****

Professional Summary

Hardworking Team Leader gifted at reviewing team analytics to improve overall product quality. Engaging and personable with the ability to coach and train employees to help them meet their maximum potential.

Adept individual with more than 6 years working as a Team Leader for a manufacturing company.

Determined and experienced in employee oversight, mentoring and making process improvements.

Skills

Team oversight Goal-oriented

Quick learner Strong conflict resolution skills

Motivated team player

2018-2021 out of state caring for family member

Work History

Team Leader

2011-2018

Austin Tri-Hawk Automotive Inc.

Austin, IN

Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.

Implemented new working processes that delivered continued improvements.

Assessed workloads to meet seasonal fluctuation needs.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Performed diversified functions with minimal oversight, including inventory counting.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Communicated clear expectations and goals to each team member.

Responded to all customer inquiries thoroughly and professionally.

Associate Trainer Oct 2007 - Nov 2011

Seymour Tubing Seymour, IN

Demonstrated correct procedures and compliance with standards at all times.

Conducted assessments of employee understanding and performance.

Group Leader

North Vernon Industry Corporation

Aug 2004 - Sep 2007

North Vernon, IN

Provided services efficiently and with high level of accuracy.

Attended staff development meetings and workshops and applied information from those events into daily activities.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Provided constructive criticism regarding quality assurance on collections team phone calls.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Communicated clear expectations and goals to each team member.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Actively pursued personal learning and development opportunities.

Education

GED

Swain County High School

1995

Bryson City, NC

Associate of Science: Nursing

Harrison College - Indianapolis

Indianapolis, IN

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