Travel Sales Agent - Customer Service Expert with 20+ Years Experience

Rebecca Russell

Locust Grove, VA 703-***-**** ************@*****.***

Professional Summary

Motivated customer service and sales professional with 20+ years of experience in phone-based sales, hospitality, travel, and event planning. Proven success in building strong client relationships, closing sales, and creating memorable experiences. Adept at multitasking in fast-paced environments while providing outstanding service. Passionate about travel and eager to bring enthusiasm and expertise to World Travel Holdings as a Travel Sales Agent.

Core Skills

Sales & Client Relationship Management; Customer Service Excellence; Travel & Event Planning; Hospitality & Reservations; Remote/Phone-Based Sales; Multitasking & CRM Systems; Conflict Resolution & Problem Solving; Communication across Phone, Chat, and Email.

Professional Experience

Luxury Jewelry Phone Sales & Customer Service Representative Nexxten Stauer – Remote/Phone Sales 2020 – 2023

Managed high-volume inbound and outbound calls, assisting primarily senior clients with jewelry purchases. Consistently exceeded sales goals by providing personalized recommendations and upselling products. Built repeat business and customer loyalty through strong relationship-building and attentive service. Accurately processed payments, returns, and order adjustments in CRM systems.

Owner & Creative Director Rebecca Russell Art Studio – Virginia 2003 – Present Planned and executed Sip & Paint events and art workshops for groups of 10–200, consistently driving repeat and referral business. Managed client relationships, reservations, marketing, and follow-up campaigns. Grew business through personalized service and upselling packages.

Owner & Event Planner Princess Parties Virginia – Virginia 2006 – 2018 Produced and managed over 2,000 live events, coordinating client bookings, contracts, and payments. Delivered exceptional customer experiences, leading to referrals and repeat clients. Oversaw sales, advertising, social media, and team management. Secretary & Administrative Assistant On the Edge Children’s Foundation – National 2018 – 2024

Supported nationwide adaptive sports events: handled registrations, travel logistics, safety training and planning. Managed social media, fundraising campaigns, and accounting. Strengthened donor and client relationships through consistent follow-ups. Flight Attendant & Reservations Agent United Airlines – Washington, DC 1995 – 2002 Delivered exceptional in-flight service while ensuring safety and customer satisfaction. Handled reservations and booking changes with efficiency and professionalism. Gained deep knowledge of travel industry systems and customer needs. Sales Manager & Restaurant Manager Holiday Inn Arlington at Ballston – Arlington, VA Early 1990s

Managed reservations, group bookings, and sales for hotel services. Supervised daily restaurant operations, ensuring outstanding guest experiences. Recognized for strengthening client relationships and upselling services. Education

Virginia Tech – Blacksburg, VA

Bachelor of Arts in Liberal Arts and Sciences (Math, English, Psychology) 1989