Remote Data Entry & CSR Specialist with 10+ Years Experience

*******.***@*******.***

937-***-****

Beavercreek,OH

/in/gina-yancey

Gina C. Yancey

Former Military Spouse looking for a Remote or Hybrid Data Entry Position. Ten + years of Customer Service with one call resolution in Call Centers. Over 98% accuracy with over 35 WPM and high KPH. Three years Team Management and Coaching experience; 7 years Fraud Resolution experience; 1.5 years Medical Billing experience.

Synchrony Financial – Fraud Specialist

Jan 2016 -Feb 2019

Kettering, OH

• Resolved calls in a Call Center regarding different Fraud scenarios for Businesses and Consumers

• Tracked Fraud trends, resolutions; Maintained high productivity and one call resolution

• Assisted in special tasks as assigned, including training new hires, testing new software, assisting in recognition and morale programs.

Relevant Experience

AdNet Accountemps – Data Entry Specialist

March 2023-Sept 2023

Remote WFH

• OIG Contract: Create cases of Fraud and Racketeering from the US OIG/Department of Labor Hotline

• Worked closely with Fraud Investigators reporting and researching high dollar crimes

• Assisted Supervisors and Team members on time saving processes

• Maintained high productivity and accuracy while working Remote Education

Vernon F. Glaser, Medical Billers – Billing Agent

2009-2010

Centerville, OH

• Medical charge entry and ICD/CPT verification for Doctor’s Offices

• Answer Client and Customer phone calls and correspondence

• Processed Ophthalmology, Infectious Disease and Private Practices

• Submitted Insurance claims and issued customer statements Fortis College – Certified ICD/CPT Coder and Medical Biller RETS College – Certificate of Computer Aided Design, ADDA Certification 2009

1997

Skills

Microsoft 365 and Office, Excel with Pivot Tables, CRT, Genysys, Bentley Microstation, AutoCadd, Geopack and In Roads for CivilPak, Adobe Photoshop and Illustrator, Cartography Geopak, Various Proprietary software, 10 Key Adding, Hand Draftsmanship, Calligraphy Penmanship Data Entry Specialist

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