Motivated Leader in Healthcare and Service Delivery

Brittany Thomas

San Antonio, TX ******************@*****.*** 726-***-****

Executive Professional Summary

Results-driven professional with over 10 years of experience in customer service, healthcare support, recruiting, fraud prevention, and technical support. Recognized for building strong client relationships, resolving complex issues, maintaining confidentiality, and delivering exceptional service in fast-paced environments. Combines healthcare experience as a Certified Nursing Assistant with a strong background in operations, customer engagement, workforce coordination, and problem-solving. Seeking opportunities that offer professional growth, leadership development, and advancement into higher-income roles within healthcare administration, human resources, operations, client services, or workforce development.

Core Qualifications

Customer Relations • Patient Care • Healthcare Support • Recruiting & Talent Acquisition • Operations Coordination • Technical Support • Fraud Prevention • Conflict Resolution • Documentation • Microsoft Office • Quality Assurance • Team Collaboration • Communication • Time Management

Professional Experience

Sales Associate Bath & Body Works

Present

Deliver exceptional customer service and product recommendations that enhance customer satisfaction and sales performance.

Maintain merchandising standards, inventory organization, and visual presentation of retail displays.

Process transactions accurately while supporting daily store operations.

Certified Nursing Assistant (CNA) Clipboard Health

Apr 2023–Present

Provide compassionate direct patient care while assisting with activities of daily living.

Monitor and document patient observations and vital signs.

Collaborate with healthcare professionals to support quality patient outcomes.

Adapt quickly to new healthcare environments while maintaining professionalism and high standards of care.

Program Recruiter Sinclair Customer Metrics

Mar 2018–Jan 2020

Recruited, onboarded, and supported independent contractors for client projects.

Managed contractor communications, project assignments, and quality expectations.

Conducted regular follow-up reviews to ensure project completion and compliance.

Technical Support Representative IBEX Global

Feb 2016–Mar 2018

Resolved customer issues related to telecommunications products and services.

Provided support through phone, email, and chat channels.

Maintained detailed documentation while consistently meeting performance metrics.

Fraud Specialist (Contract) Apple Inc.

Mar 2014–Aug 2014

Investigated potentially fraudulent account activity and validated transactions.

Protected sensitive customer information and maintained strict confidentiality.

Performed detailed research and account analysis to support fraud prevention efforts.

Education

High School Diploma, Victory Learning Center, San Antonio, Texas

Certifications

Certified Nursing Assistant (CNA)

CPR Certification

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