Player Experience & Community Ops Lead for Global Markets

GIULLIANA

OLIVEIRA

Player Experience VIP Community Operations Global Markets iGaming

ABOUT ME

WORK EXPERIENCE

GGPoker Player Experience & Events Manager NSUS Group Remote GGPoker Platinum Community Manager NSUS Group Remote April 2024 – March 2025 Independent Contractor Worldwide

• Managed communications and engagement for high-value VIP players via Discord and email

• Built and maintained strong relationships within the Platinum (high stakes) player community

• Represented the VIP community on-site at WSOP events, providing direct player assistance

• Assisted with PR activities, including VIP player and partner events

• Collaborated cross-functionally with product, commercial, and brand teams to enhance player experience

• Supported VIP activations and premium player experience initiatives C O N T A C T S

+353********* (What’s app)

*********.***@*****.***

Dublin, Ireland

Asunsion, Paraguay

L I N K S

Giulliana Oliveira LinkedIn:

https://www.linkedin.com/i

n/giullianaoliveira/

S K I L L S

Customer

Experience

Community Management

VIP Player Relations

Social Media Strategy

Cross-functional Collaboration

Leadership & Communication

Data Analysis & Reporting

Party Poker Social & Community Manager Entai n Remote Jan 2023 - Oct 2023 Full time Dublin, Ireland

• Managed global social and community channels (Facebook, Instagram, Twitter, Discord, YouTube)

• Executed content and growth strategies alongside social agencies

• Oversaw content, engagement, and brand consistency across platforms

• Collaborated cross-functionally to align social strategy with business objectives

• Delivered PR and social support for live poker events across Europe

• Managed global markets including UK, Ireland, Canada, and Brazil PartyPoker Community Management Entai n Remote Oct 2020 – Jan 2023 Full time Dublin, Ireland

• Built and maintained relationships with players across Discord, Twitch, and social platforms

• Managed Twitch channels ensuring high-quality viewer experience

• Delivered multilingual event communications across multiple time zones

• Communicated product updates, PR launches, and promotional campaigns

• Collaborated with product, CRM, and social teams to improve engagement and retention

Poker Player Global Remote

2018 – Present Independent Worldwide

• Participated in online and live tournaments across multiple platforms and events

• Developed strong expertise in player behavior, game theory, and risk assessment

• Applied structured strategies including bankroll management and performance analysis

• Built advanced skills in reading opponents, understanding psychology, and adapting strategies in real time

• Demonstrated high-level decision-making under pressure and risk assessment in competitive environments

EDUCATION

NVQ Level 3 Certificate in Computing

Microlins Computing College, Cuiabá – Brazil 2010 CERTIFICATIONS

Digital Marketing (Google)

iGaming Compliance AML/CFT, Responsible Gambling (UK, Ontario & Netherlands) Data Protection (GDPR) & Information Security

LANGUAGES

English – Fluent

Portuguese – Native

Spanish – Intermediate

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