Strategic Operations & Talent Leader
Resume:
STEVEN HANEVELD
SALES - MANAGEMENT - TALENT ACQUISITION
CONTACT
Ogdensburg, NJ 07439
******.********@*****.***
LinkedIn: linkedin.com/in/steven-
haneveld
PROFILE
Delivered $478,000 in sales growth at UPS and ranked as the top Operations Manager in the region. Operations and talent leader driving revenue, workforce performance, and operational discipline across high volume environments. Builds high performing teams, accelerates hiring pipelines, and strengthens retention to protect revenue and service delivery. Expert in recruiting, talent development, and process optimization with a record of turning underperforming teams into top ranking sales units. EDUCATION
BACHELOR OF ART •MAY 2018
Rutgers University, New Brunswick
Major- Philosophy
Minor- Sociology
President Delta Lambda Phi 2016-
2018
Wichita State University
Student Government Association
Chairman student body 2010-2012
Vice President- S.W.A.T.
Student Wellness Action Team 2011-
2012
President of LGBT Club
2010-2012
KEY SKILLS
Strategic Problem-Solving & Decision
Making
Leadership & Workforce Development
Operational & Financial Acumen
Communication & Cross-Functional
Collaboration
Adaptability
TOP REGIONAL OPERATIONS MANAGER - OCTOBER 2020-
DECEMBER 2024
UPS/ Everest International
Managed daily UPS Store operations, driving increases in international and domestic shipments as well as domestic freight. I streamlined workflow, coached staff, and strengthened customer service execution to boost outbound volume. I handled intake, packaging, documentation, and compliance for all shipments while maintaining operational standards, resolving escalations, and promoting shipping and freight solutions that supported revenue and repeat business.
OPERATIONS MANAGER • MAR 2013- MAR 2020
Maybury Doulgas/ Dunkin’
Operated high volume Dunkin’ location, driving sales performance, workforce reliability, and consistent service execution in a fast paced environment. I developed a 20 person team, strengthened staffing pipelines, and stabilized retention to support daily output. I optimized labor, training, and workflow to improve speed, accuracy, and customer experience while maintaining full compliance with brand and safety standards.
OPERATIONS MANAGER • JUNE 2025-NOV 2025
PANDA EXPRESS RESTAURANT GROUP
Developed operations for a high volume Panda Express location, driving sales performance, workforce reliability, and consistent execution in a fast paced, guest focused environment. I managed profit and loss statements and analyzed KPIs across labor, food cost, throughput, and revenue to strengthen overall store profitability. I developed and coached a diverse team, stabilized staffing pipelines, and improved retention to support daily output. I optimized labor, training, and kitchen workflow to improve speed, accuracy, and food quality while maintaining full compliance with brand, safety, and operational standards.
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