Customer Service & Medical Front Office Expert
Resume:
LINA DIAZ
770-***-**** ***********@*****.***
ABOUT ME
EDDUCATION
LANGUAGES
SKILLS
REFERENCES
EXPERIENCE
Customer service oriented professional ability to balance the needs of the customers and staff while still adhering to company guidelines and procedures. Works well with others independently with or without guidance with a sense of urgency. I am regarded as a natural people person with an upbeat and positive attitude. I communicate in a clear and concise manner. Fluent in both English and
Spanish
Knowledgeable with:
Basic Computer Skills
All Microsoft programs
Data Entry
Medical Billing & Auditing
Medical Claims
Follow Ups
Collections
Follow up of self pay balances
NATALIE ROBLES
Long term friend
DIAMOND SULLIVIAN
Former coworker at GEA
Jose S Alegria High School,
Puerto Rico, 1989 — High school
Diploma
1339 Chandler Cove Way, Grayson GA 30017
Henry A. Magnant M.D, Lawrenceville, GA —
Front Office Clerk and Medical Billing
I managed check in and check out while
verifying patients' insurance benefits. Also
helped with dilation, testing such as visual
fields for the doctor. Lastly, I also handled
any patient issues, refills as well as medical
records and medical billing.
Georgia Eye Associates, Lawrenceville GA—
Call Center Representative
I have worn many hats in the office over
the years. From scheduling appointments
on the phone for patients, to front and
back desk clerk, to pre-registration
representative, and most recently back to a
call representative. My roles has mostly
stayed the same, from verifying patient
insurances, confirming appointments,
gathering medical history and handling
the scheduling for patients.
May 2002 -
January 2014 -
May 2026
KATHY MAGNANT
Former manger and long
term friend
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