Account Manager with Client Retention Expertise

Jennifer Shannon

*** ****** ***** ** **

Cedar Rapids, IA 52402

Phone: 319-***-****

OBJECTIVE:

An enthusiastic, goal-oriented, and cooperative account manager seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed within your company.

EXPERIENCE:

HIBU

June 2021 to present

At HIBU, I am a Digital Account Manager II. I have about 250 assigned accounts that I contact on a monthly basis. I am responsible for the retention of these accounts, upgrading their current services, selling new services, etc.

Carrier Access

May 2019-January 2021

At Carrier Access, I was a Sales Support Specialist. I was assigned one sales

rep and I was in charge of setting her appointments,

doing her paperwork,processing her orders, attending meetings, etc. I handled

everything she needed so that she could

focus on getting her sales.

At Carrier Access, I was a Sales Support Specialist. I was assigned one sales rep and I was in charge of setting her appointments, doing her paperwork, processing her orders, attending meetings, etc. I handled everything she needed so that she could focus on getting her sales.

Windstream Communications

June 2004- November 2, 2018

I began this career with McLeodUSA. I started as a sales rep for residential and small businesses. I was responsible for outbound calling to new clients and securing them into a contract with McleodUSA. I did this for a few years and then McLeodUSA was purchased by PAETEC. When this happened, my position changed, and I contacted customers that wanted to leave our service and attempted to keep them with PAETEC. I offered save attempts and drilled down to the root cause for them leaving. I then made every attempt possible to retain their business. If I could not, I opened disconnect orders and assisted in making it a seamless transition for them to leave. PAETEC was then purchased by Windstream. I was asked to work on a special project where I worked with small business customers to upgrade their service and renew their contracts until Windstream could hire enough people to fill the positions of a SMB Account Manager. I was offered the position while doing the project. This leads to what I am doing today. I have a base of about 700 current small business customers, I contact them and conduct an account review. I will first attempt to upgrade their services. If I am not able to, I will renew their current services.

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