Senior Dynamics 365 CE & Power Platform Expert

KODELA CHANDRA SIDDHARTH

Senior Dynamics *** CE Developer Power Platform Developer CRM Technical Consultant

Email: ***************.*****@*****.***

Phone: +1-940-***-****

LinkedIn: linkedin.com/in/siddharth-kodela-a86b2623a

PROFESSIONAL SUMMARY

Senior Dynamics 365 CE Developer and Power Platform Developer with 8+ years of experience designing, developing, customizing, integrating, and deploying enterprise CRM solutions using Dynamics 365 CE and Microsoft Power Platform. Expertise in Dynamics 365 CE customization, C# plugin development, .NET, JavaScript, Custom Workflow Activities, Power Apps, Power Automate, Dataverse, REST APIs, solution deployment, ALM, CI/CD, and application lifecycle management.

CORE TECHNOLOGIES

Dynamics 365 CE Dynamics 365 CRM Power Apps (Canvas & Model-Driven Apps) Power Automate Dataverse C# .NET Framework JavaScript Plugin Development Custom Workflow Activities REST APIs Web APIs Custom Connectors System Integrations Solution Deployment ALM CI/CD Azure DevOps SQL Server SharePoint Security Roles & Permissions Workflow Automation Power BI

TECHNICAL SKILLS

Microsoft Dynamics 365:

Dynamics 365 CE, Dynamics 365 CRM, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, Dynamics 365 Finance & Operations, Business Rules, Business Process Flows, Security Roles, CRM Administration

Microsoft Power Platform:

Power Apps (Canvas Apps & Model-Driven Apps), Power Automate, Dataverse, Power BI, Power Pages, Custom Connectors, Environment Management

Development & Integration:

REST APIs, Web Services, System Integration, Data Migration, SQL Server, Azure Services, Third-Party Integrations, Data Modeling

Power Platform Development:

Workflow Automation, Solution Design, Solution Deployment, Application Lifecycle Management (ALM), CI/CD, Performance Optimization, Troubleshooting, Production Support

Tools & Methodologies:

Git, Jira, Confluence, SharePoint, Microsoft Teams, Agile Scrum, SDLC, Change Management

Azure & Cloud Technologies:

Azure DevOps, CI/CD, Azure Functions, Azure Logic Apps, Azure Data Factory, Python, Databricks,PySpark

Development Technologies: C#, .NET Framework, JavaScript, Plugin Development, Custom Workflow Activities,REST APIs, Custom Actions, .NET Core, Web APIs, XML

PROFESSIONAL EXPERIENCE

Hilton Hotels

Senior Dynamics 365 CE Developer Power Platform Developer

September 2023 – Present

Key Achievements

●Developed and deployed 50+ Power Automate workflows automating approvals, notifications, and business processes.

●Built Power BI dashboards and reports utilized by 100+ business stakeholders.

●Supported solution deployments and platform administration for 1,000+ users.

●Reduced manual processing effort by 30% through workflow automation and reusable Power Platform components.

Responsibilities

●Designed, developed, customized, and deployed enterprise Dynamics 365 CE and Power Platform solutions supporting business-critical operations.

●Developed and maintained C# plugins, custom workflow activities, JavaScript customizations, and business rules to extend Dynamics 365 CE functionality.

●Customized Dynamics 365 CE entities, forms, views, dashboards, business process flows, ribbon commands, and security roles based on business requirements.

●Designed and developed Model-Driven Apps, Canvas Apps, Power Automate workflows, and Dataverse-based solutions.

●Built and supported integrations between Dynamics 365 CE, Azure services, SQL Server, SharePoint, and third-party applications using REST APIs and Web APIs.

●Configured Dataverse tables, relationships, business rules, security models, and automation components to support enterprise business processes.

●Managed solution deployment activities across Development, QA, UAT, and Production environments using Azure DevOps and ALM best practices.

●Implemented CI/CD pipelines and release management processes to streamline deployments and improve solution quality.

●Developed Power BI dashboards and reports supporting KPI tracking, executive reporting, and operational analytics.

●Performed root-cause analysis, troubleshooting, performance optimization, and production support for Dynamics 365 CE and Power Platform applications.

●Collaborated with solution architects, business analysts, developers, QA teams, and stakeholders throughout the SDLC lifecycle.

●Participated in solution design reviews, code reviews, testing, deployment planning, and continuous improvement initiatives.

●Developed custom plugins, custom workflow activities, business process flows, and custom actions using C# and Dynamics 365 CE.

●Extended Dynamics 365 functionality through REST APIs, Web APIs, and integrations with external enterprise applications.

●Participated in code reviews, technical design discussions, and solution architecture reviews to ensure adherence to development standards and best practices.

●Prepared technical documentation, deployment artifacts, and release packages supporting enterprise solution deployments.

● Performed Dynamics 365 CE customization, configuration, and enhancement activities to support evolving business requirements.

Environment

Dynamics 365 CE, Dynamics 365 CRM, Dynamics 365 Sales, Dynamics 365 Customer Service, Power Apps, Power Automate, Dataverse, Power BI, C#, .NET Framework, JavaScript, Plugin Registration Tool, Custom Workflow Activities, REST APIs, Web APIs, Azure DevOps, ALM, CI/CD, SQL Server, SharePoint

Enterprise Mobility Dynamics 365 Functional Consultant / Power Platform Developer

June 2020 – September 2023

• Led Dynamics 365 transformation initiatives improving operational efficiency by 25%.

• Developed and supported Dynamics 365 CE customizations including plugins, JavaScript components, business rules, and workflow automation.

• Participated in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives

• Supported CRM implementation projects valued at more than $2M.

• Configured Dynamics 365 Customer Engagement modules including Sales and Customer Service.

• Managed Agile backlogs, sprint planning, release management, and deployment activities.

• Coordinated migration and validation of 50,000+ customer and operational records.

• Directed UAT planning, execution, and stakeholder sign-off activities.

• Developed Dynamics 365 CE customizations using JavaScript, business rules, workflows, and Power Platform components.

• Supported plugin deployment, solution packaging, environment management, and release activities.

• Collaborated with development teams on C# plugin enhancements, integrations, and CRM customization initiatives.

• Developed and supported REST API integrations between Dynamics 365 and enterprise applications.

• Developed Power Apps and Power Automate solutions supporting CRM process automation initiatives.

• Created BRDs, FRDs, process flows, RTMs, and technical documentation.

• Collaborated with developers, architects, QA analysts, and business stakeholders to deliver enterprise solutions.

Environment:

Dynamics 365 CE, CRM, Sales, Customer Service, Power Apps, Power Automate, Dataverse, Azure DevOps, Jira, Confluence, Power BI

ServiceTitan ERP/CRM Consultant

August 2018 – May 2020

• Gathered and documented business and functional requirements supporting CRM initiatives.

• Designed testing strategies and validation plans reducing critical production defects by 40%.

• Executed testing activities across 500+ business scenarios and releases.

• Supported migration and validation of 100,000+ customer records.

• Coordinated business validation activities and defect resolution efforts.

• Produced functional specifications, process flows, and implementation documentation.

• Supported production releases and post-implementation stabilization activities.

Environment:

Dynamics 365 CRM, SQL Server, Power BI, Jira, Microsoft Excel

EDUCATION

Master of Science (M.S.) in Business Analytics

Sacred Heart University

Bachelor of Business Administration

Osmania University

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