Operations & Backend Support Executive - E Commerce & MIS Expert
Resume:
RAHUL CHAWLA
Operations & Backend
Support Executive
CONTACT
***************@*****.***
Suraj Pole Gate, Laxminaryan
Puri, Jaipur – 302002
CORE SKILLS
Operations Management
MIS Reporting & Data Entry
E-Commerce Operations
MS Office / Advanced Excel
Google Sheets
Vendor & Client Coordination
Administrative Support
Project Coordination
Documentation & Records
Team Collaboration
CERTIFICATIONS
RS-CIT – 2017
Marketing Mgmt – MSME
2013
O-Level Computer – 2013
Quiz Talent Search – NIFA
EDUCATION
BA – IGNOU University
HSC & SSC
Board of Secondary Education,
Rajasthan
LANGUAGES
Hindi
English
PERSONAL
DOB: 8th July 1993
Gender: Male
Status: Married
Father: Devendra Kumar Chawla
Nationality: Indian
PROFESSIONAL SUMMARY
Results-driven Operations & Backend Support Professional with 8+ years of experience across operations management, MIS reporting, workflow coordination, administrative support, and vendor/client coordination. Proven ability to deliver accurate, timely reports and improve operational efficiency across government and private sectors. KEY ACHIEVEMENTS
Improved reporting efficiency by 30% through advanced Excel & MIS optimization
Reduced operational turnaround time by 20% through workflow improvements
Managed end-to-end e-commerce operations across Amazon, Flipkart & Meesho
Delivered error-free MIS reports to senior management for data-driven decisions
Enhanced vendor and client coordination reducing delays in project delivery WORK EXPERIENCE
Genius Infra Engineering Pvt. Ltd. - Operations & Adminisrative Executive 2024 – ……
Coordinating with vendors, site teams supporting day-to-day operations & workflow coordination records, reports & management for smooth project execution.
Managing documentation, records and MIS reports for smooth project execution
Handling workflow coordination & correspondence with internal & external stakeholders India Commercial Services - Operations – MIS Executive Feb 2023 – June 2024
Managed operational workflows and backend coordination for commissioning work
Prepared MIS reports and operational reports for management review
Improved documentation processes and overall operational efficiency SGL Lab - Operations & Coordination Executive Feb 2022 – Jan 2023
Maintained jewelry records, dispatch coordination and client/vendor communication
Handled daily sales & operations reporting and supported admin activities CMB Solution Pvt. Ltd. - Backend Support – MIS / E-Commerce Feb 2021 – Dec 2021
Managed product listings, order processing, payment reconciliation, and shipment coordination across Amazon, Flipkart, Meesho, and eBay marketplaces.
Prepared inward/outward invoice sheets; ensured regulatory compliance & data accuracy
Finance Department (Government Sector) - Office Assistant cum Personal Assistant
March 2017 – Dec 2019
Managed financial and official records with zero-error compliance
Handled executive calendar, visitor scheduling and interdepartmental coordination
Performed high-volume data entry in MS Word/Excel; maintained comprehensive filing system
Jaipur Metro Rail Corporation Ltd. - Token Sales Operator Jan 2016 – Jan 2017
Provided fare & route guidance to passengers; maintained daily attendance & operational logs
Supported administrative and operational activities with accurate documentation
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