Global Logistics & Customs Compliance Leader

Felecia Moore

McDonough, GA ***** • 678-***-**** • **********@*******.***

Professional Summary

Accomplished logistics and import/export operations professional with 30+ years of experience in air and ocean freight forwarding (export and import). Proven ability to manage end-to-end international shipments, ensure regulatory compliance, and deliver exceptional service in fast-paced environments. Skilled in coordinating with carriers, truckers, warehouses, customs brokers, and global partners. Recognized for accuracy, problem-solving, and leadership in documentation, routing, billing, hazmat handling, and financial reconciliation.

Core Competencies

International Logistics • Air & Ocean Export & Import Operations • Regulatory Compliance (IATA, TSA, FMC, CBP, IMO) • Import/Export Documentation (AES, ISF, Entries) • Customs Clearance Coordination • Client Relations • Routing, Pricing & Rate Negotiation • Billing & Financial Reconciliation • Operational Coordination • Team Leadership & Training • DG Certified (IATA & IMDG)

Technical Skills

Microsoft Office Suite • Adobe Acrobat • CargoWise • AS400 • Oasis • IES • FOS • SAP • PRT • SRC • RPMS • Power BI

Bennett International — McDonough, GA

Ocean &Air Export 2025–Present

Oversee air and ocean export operations from booking through departure.

Coordinate with carriers, truckers, warehouses, and international agents.

Review export documentation (B/Ls, invoices, packing lists, AES filings).

Ensure compliance with U.S. Customs, EAR, and IMDG regulations.

Serve as primary client contact; resolve escalations.

Manage demurrage, detention, and accessorial charges.

Support import coordination and cargo release.

DSV Air & Sea — Atlanta, GA

Ocean Export Supervisor 2022–2025 Ocean Export Agent 2018–2022

Managed air and ocean export shipments and compliance.

Coordinated import shipments with overseas agents and brokers.

Supervised team; trained staff on SOPs and compliance.

Maintained client relationships and resolved disruptions.

Provided quotes and shipment updates.

Tigers, LLC — Atlanta, GA

Ocean / Air Export Customer Service 2017–2018

Coordinated international air and ocean shipments.

Prepared export documentation and ensured compliance.

Assisted with import coordination.

Managed routing and vendor selection.

Processed billing.

Caro Trans — Atlanta, GA

Ocean Export Customer Service 2014–2017

Booked export shipments and coordinated logistics.

Tracked cargo and ensured timely delivery.

Provided quotes and negotiated rates.

Prepared export documentation.

Supported import follow-up.

Panalpina Inc. — College Park, GA

Air Export Gateway 2010–2014

Managed air export cargo tracking and documentation.

Prepared MAWBs, manifests, and conducted audits.

Ensured TSA compliance and financial reconciliation.

Supported import documentation validation.

Education

Accounting Studies — Cerritos College, Norwalk, CA

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