Retail Leadership and Sales Professional

NIKOLE WHITE

Simi Valley, CA ***** +1-818-***-**** *************@*****.***

Professional Summary

Customer-focused retail professional with experience in leadership, commission-based sales, cash handling, and customer service in high-volume environments. Proven ability to build strong client relationships, exceed sales goals, and manage operations with accuracy and professionalism. Strong communicator, quick learner, and dependable team player with a passion for delivering exceptional customer experiences. Work Experience

Assistant Manager

Nordstrom Glendale, CA

April 2026 to Present

• Support daily store operations and assist in leading a high-performing sales team in a fast-paced retail environment

• Coach and motivate associates to achieve sales goals while maintaining exceptional customer service standards

• Handle escalated customer concerns professionally and provide solution-focused resolutions

• Assist with scheduling, merchandising, floor sets, and operational priorities to ensure smooth business operations

• Monitor store performance and support team productivity through strong communication and leadership

• Help train new employees on company standards, sales techniques, and customer experience expectations

• Build strong client relationships through personalized service and follow-up support Sales Associate

Nordstrom Thousand Oaks, CA

August 2025 to March 2026

• Worked in a commission-based sales environment and frequently met or exceeded individual sales targets

• Delivered personalized styling recommendations and built lasting customer relationships

• Assisted customers with product selection, purchases, and overall shopping experience

• Maintained sales floor presentation and supported inventory organization Cash Room Attendant

Nordstrom Canoga Park, CA

December 2024 to August 2025

• Independently managed cash room operations for 76 registers with accuracy and accountability

• Reconciled daily cash deposits and investigated discrepancies when needed

• Processed change orders, prepared bank deposits, and maintained compliance with company procedures

• Completed financial paperwork and supported audit processes Service Experience

Nordstrom Canoga Park, CA

October 2024 to August 2025

• Processed online and in-store orders using Zebra handheld devices and POS systems

• Assisted with returns, curbside pickups, price adjustments, and customer inquiries

• Resolved gift card and escalated customer service issues professionally and efficiently

• Collaborated with sales and fulfillment teams to ensure a seamless customer experience Customer Service Representative

Easy Clothes USA Hollywood, CA

May 2024 to September 2024

• Assisted customers with online orders, billing questions, returns, and account updates

• Troubleshot website and ordering issues while maintaining high customer satisfaction

• Collaborated with internal teams to resolve escalated concerns efficiently

• Recognized as a top performer for customer satisfaction and service quality Sales Associate

Janie and Jack Los Angeles, CA

February 2024 to July 2024

• Delivered personalized customer service and product recommendations to increase sales

• Maintained inventory organization and handled transactions using POS systems

• Consistently exceeded sales goals while building strong customer relationships Grooming Salon Concierge

Petco Porter Ranch, CA

March 2022 to November 2022

• Managed salon scheduling and assisted customers with appointments and service recommendations

• Addressed customer inquiries and maintained strong client relationships

• Conducted reminder calls to support appointment attendance and customer satisfaction Education

Entertainment Business (College)

The Los Angeles Film School Hollywood, CA

High school diploma

Grover Cleveland High School Reseda, CA

August 2015 to June 2019

Skills

commission based sales Stocking Cash handling Retail sales Schedule management Glory Microsoft Office Front Desk Microsoft Excel Front desk Basic math Communication skills English Organizational skills Cash Handling Cashiering Inventory management Conflict management POS Customer support Guest services Leadership Customer relationship management Team development Microsoft Outlook Customer service Time management Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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