Detail-Oriented Financial & Customer Service Professional

KADIJATOU TUNKARA

Bronx, NY 929-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in tax preparation, customer service, remote call center operations, and large-scale event support. Currently pursuing a Bachelor's degree at Lehman College with a strong interest in accounting and finance. Demonstrated ability to manage high-volume workloads, maintain accuracy, solve problems efficiently, and deliver exceptional service in fast-paced environments. EDUCATION

Lehman College – Bronx, NY

Bachelor's Degree (Expected May 2027)

World View High School – Bronx, NY

High School Diploma, June 2022

PROFESSIONAL EXPERIENCE

NYCHA – Long Island City, NY

Call Center Representative Jul 2025 – Nov 2025

• Managed high-volume inbound calls and assisted tenants with housing-related inquiries.

• Provided guidance on housing policies and documented interactions accurately. Adecco – FIFA 2025 – New York, NY

Arrivals & Departures Staff Jun 2025 – Jul 2025

• Coordinated arrivals and departures for international guests.

• Supported logistics and scheduling for large-scale event operations. Express Tax Service – Bronx, NY

Tax Preparer Jan 2025 – Apr 2025

• Prepared and filed individual tax returns accurately.

• Assisted clients with tax forms, credits, and deductions while maintaining confidentiality. GCS – New York, NY

Customer Service Representative (Remote Call Center) May 2022 – Nov 2024

• Provided remote customer support in a high-volume call center environment.

• Managed inbound/outbound calls and maintained accurate documentation. Dunkin' Donuts & Baskin-Robbins – New York, NY

Crew Member Jun 2020 – Nov 2022

• Delivered efficient service in a fast-paced environment and handled transactions accurately. Foot Locker – New York, NY

Sales Associate Jun 2018 – Apr 2019

• Assisted customers with product selection and operated POS systems accurately. Summer Youth Employment Program (SYEP) – Bronx, NY Daycare Assistant Summer 2019

• Supported teachers and ensured a safe, engaging classroom environment. SKILLS

Customer Service & Client Relations • Tax Preparation (Individual Returns) • Remote Call Center Operations • Microsoft Office (Word, Excel, Outlook) • Data Entry & Documentation • Problem-Solving & Conflict Resolution • Verbal & Written Communication • Time Management & Multitasking • Team Collaboration

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