Aspiring Channel Manager with Hospitality Expertise

AYI OKON ARCHIBONG

n 080******** n **********@*****.***

n Admiralty Way, Lekki Phase 1, Lagos, Nigeria

PROFESSIONAL SUMMARY

Results-driven hospitality professional transitioning into a Channel Manager role, with strong experience in hotel operations, customer service, and revenue support. Skilled in managing bookings, coordinating service channels, and improving guest satisfaction. CORE SKILLS

• Channel & Distribution Management

• Online Booking Platforms (OTA)

• Customer Relationship Management

• Reservation & Front Office Support

• Microsoft Excel & Data Entry

• Communication & Multitasking

PROFESSIONAL EXPERIENCE

Professional Chef / Hospitality Staff

Various Hotels & Restaurants, Lagos (2021 – Present)

• Supported guest service operations and coordination

• Assisted with reservations and customer requests

• Maintained high standards of service delivery

• Worked closely with front desk and management teams RELEVANT EXPERIENCE

• Hospitality experience with high guest interaction

• Understanding of booking systems and guest handling

• Strong coordination and multitasking ability

TECHNICAL SKILLS

• Microsoft Excel

• Google Workspace

• Basic PMS Knowledge (Learning)

• OTA Platforms (Learning)

CAREER OBJECTIVE

To secure a Channel Manager or related role where I can leverage my hospitality experience and contribute to business growth through efficient distribution and customer satisfaction. REFERENCES

Available upon request