Remote Luxury Lifestyle Curator Candidate

QuaDriyana

Nelson

*** * ******** **

Stone Mountain, GA 30083

Phone: 678-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and results driven remote customer support and administrative professional with extensive work from home experience, strong technical troubleshooting skills, and training in remote tax preparation. Excels in high volume call handling, problem resolution, and secure data management. Currently a senior in the final year of a Bachelor of Science in Business with a concentration in Small Business Management & Entrepreneurship. Earned Dean’s List honors with a 3.9 GPA. Graduating 2027. Seeking a long term opportunity within a company that values professionalism, communication, growth, and exceptional customer service. REMOTE WORK EXPERIENCE

Remote Customer Support Specialist

Cox Communications – Work From Home

2020 – 2021

• Assisted customers with cable, internet, equipment, and billing concerns via inbound calls.

• Provided troubleshooting support for modem resets, service outages, and technical issues.

• Processed payments, updated accounts, issued credits, and documented case notes.

• Maintained strong performance metrics including customer satisfaction, AHT, and resolution rate.

• Worked independently with CRM systems, remote desktops, and secure communication platforms.

Virtual Customer Service Agent

Arise Virtual Solutions – Work From Home

2019 – 2020

• Delivered customer support through phone, chat, and email for various contracted client programs.

• Completed required certifications and onboarding training for each brand.

• Handled billing questions, account updates, order status issues, password resets, and troubleshooting.

• Maintained professionalism, accuracy, and confidentiality in a fully remote environment.

• Achieved consistent performance in call quality, compliance, and customer satisfaction.

Remote Tax Support & Training (Coursework)

Independent – Work From Home

2020 – 2024

• Completed virtual training programs in personal and basic small business tax preparation.

• Gained experience with simulated returns, IRS guidelines, filing statuses, credits, deductions, and dependents.

• Practiced using online tax software platforms in training modules.

• Developed strong attention to detail, documentation accuracy, and secure data handling.

• Strengthened ability to explain tax concepts to individuals in simple, clear terms.

ADDITIONAL EXPERIENCE

Driver

Capsule Pharmacy

Dec 2021 – Aug 2022

• Delivered confidential medication with professionalism and accuracy.

• Communicated clearly with customers to resolve delivery issues and ensure satisfaction.

Receptionist (TEMP)

JAS Forwarding Worldwide – Atlanta, GA

Mar 2018 – Aug 2018

• Managed phones, email communication, scheduling, and document processing.

• Checked in guests, coordinated meetings, and maintained secure front office operations.

• Utilized Microsoft Office Suite for administrative tasks and recordkeeping.

• Extended beyond the original contract due to strong reliability and performance.

EDUCATION

Bachelor of Science in Business – Small Business Management & Entrepreneurship

University of Phoenix — Senior (Final Year), Graduating 2027 Dean’s List GPA: 3.9

Oct 2024 – Aug 2027

Bachelor of Science in Business

American InterContinental University

Jun 2019 – Oct 2024

SKILLS

Remote Customer Support Skills

• Call center operations

• CRM & ticketing systems

• Troubleshooting (internet, cable, account access)

• De escalation & conflict resolution

• Email and chat support

Technical & Office Skills

• Microsoft Office Suite

• Remote desktop navigation

• Data entry & documentation

• Tax software familiarity (training-based)

• Secure handling of confidential data

Professional Strengths

• Excellent communication

• Critical thinking & problem solving

• Detail oriented accuracy

• Time management & self discipline

• Adaptable & quick learner

• Strong teamwork and independent work ethic

ACCOMPLISHMENTS

• Dean’s List honoree with 3.9 GPA.

• Recognized for outstanding customer service (three consecutive weeks at Amazon Logistics).

• Completed virtual training in tax preparation and IRS compliance.

• Civic internship at the Georgia State Capitol through volunteer leadership.

• Strong academic background in human development and communication.

• CNA certified; CPR and safety trained.

Contact this candidate