Operations & Administrative Support Leader

Marilyn Este

Atlanta, GA • 615-***-**** • *************@*****.*** • http://linkedin.com/in/marilyn-esté-67927424b

Professional Summary

Organized and bilingual professional with a strong background in customer service, operations support, and team coordination. Experienced in managing scheduling, reservations, and workflow efficiency while maintaining accuracy in fast-paced environments. Adept at handling administrative tasks, supporting HR functions, and collaborating across teams to ensure smooth daily operations. Seeking to transition into business operations, administrative support, or human resources roles where strong organizational skills and people-focused leadership can add value.

Core Skills

Administrative & operational support

Scheduling & reservations management

Team coordination & training

HR onboarding & employee relations support

Inventory tracking & complianceCustomer service & conflict resolution

Bilingual: English & Spanish

Microsoft Word, Excel, POS systems

Professional Experience

Hostess / Operations Support — Ella’s by Christian Petroni, Nashville, TN

June 2024 – November 2025

Coordinated guest flow and scheduling, ensuring efficient operations during peak hours.

Managed reservations and high-volume inquiries with accuracy and professionalism.

Assisted management with operational readiness, documentation, and compliance checks.

Hostess / Administrative Support — The 404 Kitchen, Nashville, TN

Jan 2024 – June 2024

Directed scheduling and guest seating while maintaining workflow efficiency.

Supported operational tasks requiring multitasking, time management, and cross-team collaboration.

Sales & Operations Associate — Hoka, Miami, FL

July 2023 – Dec 2023

Maintained accurate inventory records and merchandise organization to support sales operations.

Processed transactions and reconciled records, ensuring compliance with company procedures.

Collaborated with team members to meet operational and sales goals.

Front Desk & Administrative Agent — Marriott Bonvoy Hotels, Miami, FL

July 2022 – July 2023

Managed guest check-in/out processes while balancing multiple administrative systems.

Handled financial transactions and reconciliations with a focus on accuracy and compliance.

Responded to employee and guest requests, providing HR-style support in a high-volume environment.

Customer Service & Operations Associate — Walgreens, Miami, FL

Jan 2022 – July 2022

Balanced cashier duties with inventory restocking and operational support.

Maintained accuracy in high-volume transactions and ensured compliance with company policies.

Hostess / Team Support — CRU Food & Wine Bar, Cary, NC

Jan 2021 – Dec 2021

Scheduled reservations and coordinated seating arrangements for efficiency.

Supported team communication and collaboration across shifts.

Lead Server / Team Coordinator — Tower Indian Restaurant, Morrisville, NC

Jan 2020 – Jan 2021

Oversaw service operations and trained new employees, reinforcing consistency in performance.

Managed workflow and coordinated staff to ensure smooth daily operations.

Education

University of Falcon – Falcon, Venezuela

BBA, Management GPA: 3.6 / 4.0

Skills & Certifications

Languages: English & Spanish (Fluent)

Software: Microsoft Word, Microsoft Excel, POS & card processing systems

Strong adaptability in fast-paced environments

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