Healthcare Administrative Specialist

KIMBERLIA DORTCH

901-***-**** Memphis, TN **********@*****.***

ABOUT ME

Detail-oriented administrative and healthcare professional with experience in hospital coordination, guest services, and high-volume data entry. Strong communicator known for accuracy, professionalism, and efficiency in fast-paced environments. CPR certified with knowledge of medical terminology, HIPAA compliance, and electronic record systems.

EDUCATION

TENNESSEE COLLEGE OF APPLIED TECHNOLOGY

HIGH SCHOOL

Health Unit Coordinator

Criminal Justice Training

Westwood

SKILL

Guest Services

Medical Terminology & HIPAA Data Entry(45 WPM) Microsoft Word & Outlook Visual Chatting

(GXP, MARSHA,

Lightspeed)

Records

Management

WORK EXPERIENCE

The Westin Hotel - Guest Service Associate JULY 2023-JAN 2026 Check guests in and out following company

procedures

Process reservations, payments, and guest

requests

Resolve guest concerns with professionalism

Maintain safety and cleanliness of front desk

areas

Nemarc Staffing - Data Entry Specialist Sept 2020- June 2023 Entered and verified vehicle registration and VIN

data

Prepared written correspondence and mail

notifications

Answered inbound calls with professional

communication

Baptist Memorial Hospital - Health Unit Coordinator Feb 1986- Nov 1994

May 2019- Aug 2020

Supported hospital unit operations using EPIC

Processed patient admissions and discharges

Coordinated communication between

nursing staff

Answered call lights and recorded patient

temperatures

NOTARY CERTIFICATION

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