Customer Service Specialist with 4+ Years Experience

Anayah Mackey

Katy Tx

*************@*****.***

Professional Summary

Customer service professional with 4+ years of call center experience providing high-quality customer support in healthcare and telecommunications environments. Skilled in customer communication, problem resolution, account management, and pharmacy verification processes. Known for maintaining professionalism, accuracy, and efficiency in fast-paced environments.

Professional Experience

Customer Service Representative — OPTUM RX (October 2023 – December 2025)

•Assisted customers with prescription inquiries, order status, and insurance-related questions

•Performed pharmacy verification duties, confirming prescription details, patient information, and coverage eligibility

•Resolved billing and medication delivery issues while maintaining HIPAA compliance

•Documented customer interactions accurately in internal systems

•Provided clear explanations of pharmacy benefits and medication processes

•Maintained high customer satisfaction through effective problem-solving and communication

Call Center Representative (DIRECTV Program) — Alorica (January 2021 – September 2023)

•Handled inbound customer service calls for DIRECTV customers

•Assisted with account management, billing inquiries, and technical support requests

•Processed service changes, upgrades, and troubleshooting support

•Resolved customer concerns while meeting performance and quality metrics

•Educated customers on products, promotions, and service options

•Maintained detailed call documentation and followed company procedures

Customer Service Representative (WFH) — Ibex Global (September 2019 – November 2020)

Assist customers with transportation to medical facilities when needed

Reservations for providers to meet with the customers needs

Data entries for each trip to minimize errors

Helped volunteers with the reimbursement program

Responsible for daily communication with customers and drivers

Skills

•Customer Service & Support

•Call Center Operations

•Pharmacy Verification

•Account Management

•Billing Support

•Conflict Resolution

•Data Entry & Documentation

•HIPAA Compliance

•Communication Skills

•Problem Solving

Education

High School Graduate — Stafford High School

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