Customer Service and Operations Professional
Resume:
Summary
Reliable, dependable, experienced in many roles from order entry, sales, customer service to operating, managing and training. Efficient learning skills along with attention to detail. Patient when working in stressful situations and skilled in problem solving.
Education
Howard Hanna Real Estate
Real Estate • Pittsburgh, PA
Finished entire course and study program offered afterward but never took real estate exam to obtain license due to illness. Was diagnosed with spinal meningitis, hospitalized, quarantined. When recovered enough chose not to pursue at that time.
Bradford School of Business
Secretarial/Business • Pittsburgh, PA
Received a "Certificate of Study" for completing a 10 month Secretarial/Business course which I passed and graduated. Freeport Area High School
Business/General • Sarver, PA
Skills
Customer service, Time management, Communication skills, Leadership Experience
Shop 'n Save
Front End Associate/Cashier • Russellton, PA
Typical cashier, stock and customer service duties. Knowledge (memorization) of produce item numbers. Processing of personal bank checks. Knowledge in reference to EBT and WIC. Run PA lottery machine and print money orders. Assist in correcting needed voids on registers, pricing issues, item numbers not found, researching and entering information in store computer. Addressing problems and finding timely solutions. Maintaining order and rule following to present a respectable and tidy front end to customers and vendors. Greet vendors and check in and sign for incoming and out going products. Making loans or change for cashiers as needed for register drawers and maintaining office money drawers along with lottery drawer. Separating and distributing shipping invoices on truck delivery days and entering new items and price changes in store computer. Assisting with stocking inventory if needed. Tearing apart and separating weekly sale shelf tags by item and isle and hanging each at its corresponding items while determining which tags currently hanging need pulled or remain hanging all while paying close attention to any price changes or item number changes. Study and memorize weekly ad. Running reports, pulling register and office drawer, preparing store for closing on required shifts. Lernerville Speedway
Alcohol Sales and Management • Sarver, PA
Karen Bonnett
18 Paskorz Lane, Cheswick
***********@*****.***
06/2000 - 12/2011
With co-worker was responsible for all aspects of operating and managing the Pitt Stop Beer Shack while also working as servers. Ran registers and credit card readers and maintained ATM machine. Kept meticulous stock records of liquor coming in and out along with sales records. Collaborated with track owners in ref to race and event schedules to ensure we had adequate supplies. Worked with LCB & Health Dept to ensure we adhered to rules and laws and were RAMP certified. Did all of our own stocking and cleaning, Shopped for items needed prior to arriving at track. Fat n Sassy Saloon
Assistant Manager/Operator • Brackenridge, PA
Co-managed a family owned bar and restaurant. Rotating day schedule. Days on bartended (also waited tables, cooked & served if kitchen staff not available) along with all management responsibilities. Days off did shopping, delv to bar, behind the scene management duties. Owner (co-worker) did same opposite rotating days. Was a 24/7 job that required nonstop effort, planning and decision making, book keepin, compliance and communication with LCB, Health Dept, local Police, hiring, firing, maintenanc/building upkeep. Day to day small business dealings such as deliveries, stocking, food prep, ensuring a clean and safe environment. RAMP certified. Not only bartending skills but also taking orders, cooking, menu & drink ideas, decorating, cleaning. Cash register, credit card machine, gambling machines. Skilled in cooking, frying, food prep and food safety, comfortable working in a small hot kitchen area. Strong ability to deal with many types of people in many types of situations.
My Intentions
At this point in my life, I feel my work and life experiences may be an advantage to a future employer, as well as to myself. My ultimate goal is to find a remote position to finish out my working years. I tend to learn very quickly and have acquired many skills over the years. Through my life experiences I have gained much knowledge in many fields. I believe I could be a valuable asset if given the opportunity.
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