Remote Customer Help Desk Representative Resume Title
Resume:
Resume of
Molly A. Kallenbach
Wichita, KS. *****
**********@*****.***
Employment Remote Customer Help Desk Representative – Flexible Home Objective:
Education: Bachelor of Science Degree - Business Management. Kansas State University-Manhattan, KS. License: Securities Industry Essentials – FINRA May 2024 Skills: Phone & Email Communication & Etiquette Agility Customer Service Transportation U.S.Geography Teams Excel Word
Experience SAP ERP MRP CRM DocuSign Salesforce In:
Professional
Experience: Account Manager Corpay Lodging October 2025 – present
Managed a portfolio of 20 client accounts, maintaining monthly communication to provide updates and ensure client satisfaction.
Partnered with the billing department to investigate and resolve discrepancies and disputes.
Generated detailed, customized reports to meet client needs and support decision-making.
Monitored hotel sourcing, rate caps, and billing service levels to ensure compliance and accuracy.
Troubleshot and resolved customer issues in a high-volume call queue, improving response time and service quality.
Customer Service Specialist S.J. Prill Financial August 2024 – October 2024
Served as the first point of contact for incoming calls and in-office clients.
Executed trades under the direction of a Financial Advisor, ensuring accuracy and compliance.
Supported the Financial Advisor with preparation of wealth management documents, client communications and correspondence.
Reconciled daily check activity and performed a range of administrative functions to support office operations.
Client Services Associate. Wells Fargo Advisors May 2022 to June 2024
Partnered directly with clients and collaborated with advisors to resolve issues and concerns
Client onboarding coordination and transition of new assets.
Scheduled clients’ appointments.
Answered incoming calls, managing clients’ requests, such as fund transfers, wires, online account access and other service-related functions.
Obtained comfort and proficiency with software, including client relationship management (CRM) and DocuSign.
Understand and ensure business adherence with firm and financial industry regulatory policies.
Supply Chain Coordinator. Vornado Air November 2019 to May 2022
Issue and managed purchase orders with our China-based suppliers for finished goods shipped to Andover, KS warehouse.
Maintained and updated open order and status reports daily, including pricing, component availability and shipment status.
Negotiated supplier lead times and managed production schedules to ensure on-time delivery and inventory continuity.
Coordinated with logistics partners, including Laufer Group International and Expeditors International to support import operations and inbound shipments.
Collaborated cross-functionally with Project Management, Product Management and Quality teams to support New Product Development initiatives, including issuing tooling and QA samples purchase orders and approving invoices for processing and payment.
Account Representative. Source 1 Parts / Johnson Controls, Inc., October 2015-Nov. 2019
With a sense of urgency, I address issues and concerns from distributors and branches, that are communicated to me through cases in Salesforce, phone calls, emails, and instant message.
Tracked purchase orders on request.
OEM and After Market HVAC Part identification along with inventory monitoring
Special orders for non-stock requests
Comprehend & apply knowledge of BOM to identify top and sub-level components and engineering changes.
Issue daily Expedite report for Warranty parts.
Stand-in for order entry in an EDI environment
Obtained comfort and proficiency with engineering drawings. Customer Service/Dispatch. Bruenger Trucking, Wichita, KS. April 2014 – January 2015.
Managed order entry and appointment scheduling for Seaboard Foods operations in Guymon, OK and St. Joeseph, MO, including brokered freight loads.
Secured and coordinated shipments through customer load boards and shipping platforms for Cargill, National Beef, JBS Swift and Armour Eckridge.
Dispatched drivers, processed drivers advances and coordination trailer movement across western Kansas and Wichita, KS.
Administrative Assistant. Medova Healthcare Financial, Wichita, KS Nov 2010 – Nov 2013
First point of contact to prioritize and direct a high volume of phone calls.
Processed incoming and outgoing mail. Ordered supplies for three office suites.
Built and managed vendor relationships. Assisted Marketing Director.
Prepared timecards for payroll
Scheduled interviews and prescreened applicant. Instructed onboarding requirements.
Prepared sales proposals along with spreadsheet on demand.
Played an instrumental role in the development and execution of weekly EOB and check run.
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