Technical Management and Support Leader

***** *******, *******, **, ***** • ********@*******.*** • 313-***-****

Michael Owens

Technical Management and support

Professional summary

Technical Management and Support professional with over 17 years of experience, renowned for innovative leadership and strategic growth in client satisfaction and service expansion. Expertise in electrical training and technical skills, coupled with a proven track record in managing cross-functional teams to enhance operational efficiency. Passionate about leveraging management experience to drive continuous improvement and deliver exceptional customer service in a dynamic technical environment.

Employment history

tradesmen International 12/25- Present

Electrical technician : wiring New Zacs car washes, Coopers hawk winery, Walmart

and a major development community in Northville Michigan > Northville Downs residential community

- pulling cable and terminating 120 amp circuits

- Bending conduit, PVC pipe and installation of Smurf tube

FACILITIES MAINTENANCE TECHNICIAN : May 2025 – November 2025

Premier Staffing Solutions Oshkosh, Wisconsin

Ensure equipment functionality, minimizing downtime and boosting productivity.

Identify and resolve maintenance issues, preventing disruptions and enhancing safety.

Collaborate with teams to optimize processes, fostering a productive work environment.

PRODUCTION TEAM Leader : 8/23 - November 2024

Ford Motor Company

Enhance team efficiency, ensuring consistent quality and reduced production downtime.

Drive process improvements, collaborating cross-functionally for streamlined operations.

Analyze metrics for ongoing improvements, fostering a safety-focused, team-oriented culture.

SURFACE MOUNT TECH: Temp Position

Jing-Jin Electric Farmington Hills

Operated selective soldering machinery, ensuring precision and quality for electric vehicle components.

LEAD QUALITY CONTROL TECHNICIAN: 1/22-8-23

International Quality Control Dearborn

Spearheaded quality checks at Ford Dearborn truck plant, cutting defects and ensuring top-tier standards.

Beginners Level experience using Coordinate Measuring Machines and 3D software .

Familiar with the use of micrometers, calipers and Height Gauges

OVERNIGHT SUPERVISOR/MSR (MEMBER SERVICE REP) 1/21-1/22

Planet Fitness Corporation

Supervise night staff, enhance membership services, ensure cleanliness, and optimize workflows.

GROUNDSKEEPER/MAINTENANCE SUPERVISOR: 8/2018- 12/21

Sun Communities

Oversee home repairs, ensuring quality and efficiency, resulting in enhanced community satisfaction.

Maintain and improve landscape aesthetics, contributing to increased resident engagement and property value.

Coordinate maintenance tasks with team, fostering collaboration and timely completion of projects.

OWNER/OPERATOR2008 - Present

Owens Maintenance, Inc

Oversee operations, boosting client base and ensuring consistent revenue growth.

Manage a team of six, driving efficiency and enhancing service quality.

Expand service offerings, ensuring client satisfaction and repeat business.

Education

ASSOCIATE OF ARTS1990

Central Missouri State University

Industrial Arts and Technology

TEACHING CERTIFICATION1992

West Virginia State University

NETWORKING/ A+ CERTIFICATION 2007

Macomb Community College

Cisco Programming, Networking

Skills

Computer Skills (Experienced), Electrical Training (Experienced), Technical Skills (Experienced), Management (Experienced), Customer Service (Experienced), Forklift certification (Experienced), Boom lift/scissor lift/ fall protection certification (Experienced). OSHA 30 Certification Construction Management safety.

Additional information

IBEW LOCAL 58 UNION

Apprentice Graduate, Journeyman Graduate, BICSI Level 2 Installer, Fiber Optics

Installing and terminating voice, data and fiber optic cabling on 110 and 66 block

OMEGA PSI PHI FRATERNITY

Member Since 1989

Fraternity was established in 1911

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