Receptionist

Tonya A. Hillman

Contact

Tel : 715-***-****

e-mail : ******.******@*****.***

Address

*** ****** *****, ***** *****, TN 37188

Profile

Objective: To secure a position with a well established organization with a stable

environment that will lead to a lasting, well developed career.

Key Skills

Proficient and familiar with a vast array of aviation skills and customer satisfaction including:

Safety and Security Training Customer Awareness Aircraft Familiarization

Database & Records Administrative Duties FAA Regulations Data Entry (50 wpm)

Management

Education

2007 Compass Airline Flight Attendant Program

Minneapolis, MN

Chippewa Valley Technical College

2005 to 2007

River Falls, WI

2001 to 2005 Degree from River Falls High School

River Falls, WI

Work Experience

Full time

Howell/Allen Clinic, Nashville, TN

Front Desk Receptionist Aug 2012 ? Dec 2012

Opening and closing the clinic, taking patients to examine rooms, taking vitals(blood pressure, temp, etc.),

checking in new and returning patients, communication with insurance agencies and assisting 13 doctors with

their practices. Making deposits, importing CDs. Calling other hospitals/clinics to procure medical reports.

Printing patient charts and ordering medical supplies. Sterile cleaning of the medical facility.

Full time

American Eagle Airlines, Nashville, TN

Station/Gate Agent Sept 2011 ? July-2012

Perform several duties including checking baggage from passengers to and from the aircraft. Load and unload

cargo between flights. Transport cargo between the terminal and aircraft. Handle freight and company material.

Clean and service cabin interior including cockpit and lavatories. Guide aircraft into and out of the gate area

including aircraft pushback operator. Prepare itineraries, compute fares, issue boarding passes and refunds,

prepare and issues tickets, check baggage at the gate.

Full time

Sun Tan City, Hermitage, TN

Assistant Salon Director March 2010 ?Sept 2011

Performing great customer service to clients. Opening and entering account information into an Intranet based

software system while keeping track of client visit times and items they purchase. Cleaning tanning beds

throughout the day after every use. Participate in the closing of the store and counting down register drawers for

deposit. Completing a weekly inventory of stock items within the store. Maintaining a professional attitude with

managers, co-workers and customers.

Full time

Compass Airlines, Bloomington, MN

Flight Attendant October 2007 to June 2009

Reported for duties in a timely manner; Followed all policies and procedures within the Flight Attendant Manual

and Airline guidelines; Complied with training and security measures as required by the FAA (and Airlines);

Trained and supported new flight attendants; Greeted passengers as they boarded the plane; Handled

passenger carry-on baggage when necessary in a safe, gentle and secure manner; Provided friendly and

courteous customer service to all passengers; Inventoried food, snacks and beverages including all necessary

paperwork; Handled cash and paperwork for sale of goods; Acted as Head Flight Attendant on most flights;

Assisted and comforted children (unaccompanied minors); Maintained a professional attitude with all staff;

Worked as a team with other flight attendants and pilots.

Part time

Fashion Bug, Hudson, WI

Retail Sales Employee March 2005 to September 2007

Provided excellent customer service as sales employee and cashier; Handled customer service issues including

returns, exchanges and damaged goods; Participated and competed in various promotions and contests

including selling company credit cards; Worked as a team with other managers and co-workers; Provided

support and training to new employees; Covered last minute shift changes when co-workers are out; Acted as

Manager when needed; Participated in store inventories; Prioritized work load and maintained enthusiasm with

a full-time student load; Assisted with payroll reconcilement; Coordinated and participated in store fashion

shows; Maintained a professional attitude with managers, co-workers and customers; Followed store policies

and procedures; Handled store maintenance and organization including mopping, changing light bulbs, cleaning

and stocking racks.

Part Time

Claire?s, Woodbury, MN

Retail Sales and Manager November to December, 2002

Provided outstanding customer service as sales employee and cashier; Responsible for opening and closing the

store; Worked as a team with other managers and co-workers; Handled store maintenance and organization

including vacuuming, cleaning and stocking racks.

Activities and Honors

Election Inspector for the City of River Falls; Choreograph River Falls Dance Line Team; Miss River Falls Pageant

Contestant; River Falls Marching Band and Colorguard member; Certified Lifeguard; Certified for CPR and AED

Machine; Participate and coordinate fashion shows; Babysitting; Traveling; Shopping; Enjoy meeting new

people, spending time with friends and family, and being outdoors in the sun. Always willing to try new job

positions.

Contact this candidate