Patient Services Representative with Healthcare Expertise

MITRA MOSTOUFI

Patient Services Representative

*************@*****.*** Sacramento, 95826 808-***-**** Summary

Dedicated Customer Service Specialist with over 3 years of experience in healthcare plan qualification and support, applying state guidelines and healthcare databases. Proven ability to educate enrollees, resolve issues, and provide comprehensive plan details. Leverages strong communication, problem-solving, and computer navigation skills to ensure efficient patient service. Eager to contribute to exceptional patient experiences and streamline administrative processes in a remote Patient Services Representative role. Work Experience

CUSTOMER SERVICE SPECIALIST, California State, SACRAMENTO 02/2022 – Present

Applied California State guidelines and utilized healthcare databases to qualify individuals and families for healthcare plans.

Educated prospective healthcare enrollees on the distinctions between various healthcare plans.

Provided comprehensive support to prospective and current healthcare enrollees regarding their healthcare plan details.

Resolved healthcare plan issues through proficient navigation of computer-based systems. CAREGIVER, RX HEALTHCARE, SACRAMENTO

01/2018 – 12/2020

Assisted patients with daily living activities and basic meal preparation. Monitored patient health status, adhering to care plans, and documenting/reporting any changes in well-being.

Managed medication and prescription schedules, providing general oversight. Facilitated patient mobility, including transfers to and from wheelchairs, showers, and vehicles.

Provided transportation for patients to appointments, errands, and social activities. Offered general supervision for daily routines and personal care. VICE PRESIDENT OF SALES, BEST AUTO SALES, AIEA

03/2012 – 11/2015

Directed the operations of the sales and finance departments. Led a team of sales professionals to consistently achieve monthly sales targets. Authorized all customer vehicle purchase loans processed by the dealership. Processed and reviewed all necessary documentation for vehicle sales, including submissions to the DMV and other government agencies. Mentored and trained sales associates to enhance their performance. MORTGAGE LOAN OFFICER, PYRAMID MORTG., HONOLULU

01/2007 – 12/2010

Assessed client financial needs and proposed suitable loan options based on creditworthiness and budget.

Managed the complete loan lifecycle from application to closing, ensuring an efficient and streamlined lending experience.

Collaborated with real estate agents, lending professionals, and management to optimize profitability and workflows.

MORTGAGE LOAN OFFICER, WINDSOR CAPITAL, FOLSOM

04/2005 – 12/2006

Oversaw the entire lending process and supervised acquisition activities. Validated the accuracy and consistency of all client-submitted forms. Formulated and presented marketing strategies to broaden the company's client base. Improved client retention rates by cultivating strong personal and professional relationships. Education

, BUSINESS ADMINISTRATION, SACRAMENTO CITY COLLEGE, SACRAMENTO Completed one year of study.

Skills

Typing Speed (40 wpm/7000 KPH) High School Diploma Written and Verbal Communication Skills 10-key by Touch Ability to Work Independently Problem-Solving Overtime Availability Customer Service Skills Insurance and Managed Care Knowledge Patient Account Updates Call Handling Common Sense Understanding Presentation Skills Basic Math Skills Flexibility and Adaptability Reading Comprehension Call Center Experience Strong Customer Service Health Insurance Concepts (HMO, PPO, Medicare, Medi-Cal)

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