Healthcare Billing & Patient Services Specialist

AMIE ZASTROW

**** ******** ********** ** *******, NY 14132 984-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Work well as part of a team and maintain a professional and positive environment.

Pay close attention to detail to ensure accuracy and maintain compliant documentation.

Attention to detail balanced by an equally strong view of the larger goal.

Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word and Excel Type 32 WPM.

CERTIFICATION

American Red Cross First Aid, CPR, and AED

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy – Associate of Science Degree – Medical Billing and Coding, 2025

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

IQor-National Grid- Buffalo, NY 03/2026- Present

Senior Agent

·Follow HIPAA verification regulation

·Assist customers in understanding their bills

·Assist customers in paying their bills

·Assist customers in setting up new services or stopping old services

Spartan Delievery LLC/Amazon Warehouse- Tonawanda, NY

Delivery Associate 10/2025- 02/2026

Safely deliver packages

Obey all traffic laws

Drive an EV vehicle

Scan packages, make sure all information is correct and matches such as name and address in the system

A-Line Staffing/ WTW- Buffalo, NY 09/2025-10/2025

Healthcare Representative

Receive incoming calls from Employees about health benefits

Explain the difference in each tier for benefits

If we can not help them transfer to someone higher up or different department who is better equipped to be of assistance

Verify caller through HIPAA verification

Carenet Health – Clayton, NC 04/2025- 08/2025

Engagement Specialist

Call members for medication adherence

Verify information through HIPAA verification

Input data and feedback notes

Disposition the calls

Rainbow Lanes Family Fun Center – Clayton, NC 02/2024 – 04/2025

Snack Bar Attendant / Customer Service

Take and prepare orders and interact with customers in a positive manner.

Account for cash drawer at end of shift.

Work as a team to meet and exceed guest expectations.

Maintain a clean and organized workstation and guest area.

No Place Like Home Senior Services – Garner, NC 11/2023 – 01/2024

Home Health Aide

Provided personal and homemaking services to elderly and disabled persons.

Assisted with activities of daily living – mobility, personal hygiene, and feeding.

Documented services provided, patient condition, and changes in patient behavior.

Respected and safeguarded patient’s privacy.

Springbrook Rehabilitation & Nursing Center – Clayton, NC 08/2022 – 03/2023

Housekeeper

Cleaned patient rooms and any other areas assigned in accordance with procedures.

Worked independently with minimal supervision and met established deadlines.

Promoted and engaged in proper safety and infection control practices.

Respected patient privacy and maintained confidentiality standards.

ADDITIONAL EXPERIENCE

RemX Staffing – Clayton, NC Customer Service Representative 06/2021 – 10/2021

D&D Transportation – Garner, NC Driver 09/2020 – 04/2021

Stay-at-Home Parent – Garner, NC 03/2020 – 09/2020

Daniel’s Trailer Services – Garner, NC Secretary 10/2019 – 03/2020

Private Duty Care – Garner, NC Caregiver 04/2019 – 10/2019

UNC Healthcare – Clayton, NC Hostess / Customer Service 11/2018 – 04/2019

Stay-at-Home Parent – Garner, NC 04/2018 – 11/2018

Lyndee Cleaning Inc. – Fuquay-Varina, NC Housekeeper 12/2017 – 04/2018

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