Remote Behavioral Health Support & Operations Professional

SHERRY SCHILLAGGI

Remote Support & Operations Professional Behavioral Health Training Administrative Support Professional Summary

Senior Psychology student (GPA 3.67, Honor Society) with experience in behavioral support, training, compliance, and client-focused service. Proven ability to coach, mentor, and support individuals in structured environments while maintaining documentation and safety standards. Strong communicator with leadership experience and the ability to work independently in remote and high-responsibility roles. Seeking remote opportunities in recovery support, behavioral health services, care coordination, or administrative operations. Education

American Military University – Bachelor of Arts in Psychology (Clinical Focus), Expected November 2026 GPA: 3.67 Honor Society

University of the Pacific – Drug & Alcohol Counseling Studies Professional Experience

CDL School Bus Driver Trainer – First Student (2019–2023)

• Trained and evaluated new drivers to ensure compliance with safety regulations

• Delivered classroom and hands-on instruction

• Collaborated with Safety Department to maintain operational standards

• Provided coaching, feedback, and performance improvement support

• Assisted with onboarding documentation and regulatory requirements Direct Support Professional – Social Vocational Services (2013–2016)

• Provided community-based support for individuals with developmental disabilities

• Assisted with daily living skills, appointments, and structured programming

• Promoted independence, stability, and client safety

• Maintained accurate documentation and coordinated services Independent Contractor – Lyft (2016–2019)

• Managed independent scheduling and client interactions in a high-demand environment

• Maintained safety standards and strong customer satisfaction

• Demonstrated reliability, adaptability, and time management Certifications

• Certified Nursing Aide (CNA)

• CDL School Bus Trainer Certification

• Classroom Training Instructor Certification

Core Competencies

• Behavioral Health Support

• Recovery-Oriented Mindset

• Client Communication

• Case Coordination

• Training & Onboarding

• Documentation & Record Keeping

• Compliance & Safety Standards

• Remote Work Discipline

• Administrative Support

• Time Management

• Empathy & Conflict Resolution

Contact this candidate