Customer Care Specialist

Education

Bachelor of Science - Education Dec. 2024

Winona State University

Elementary Education with an Emphasis on Early Childhood

GPA 3.47

Deans List: 4 semesters

Madison Experience

Smoley Elementary Teacher

Daughtry Elementary School - 4th Grade

July 2025-Present

Developed engaging lesson plans aligned with state standards and

student needs.

Implemented effective classroom management strategies to foster a

Contact positive learning environment.

Assessed student progress through formative and summative

evaluations, adjusting instruction as needed.

507-***-**** Collaborated with colleagues to design interdisciplinary projects

enhancing student engagement and learning outcomes.

*************@*****.*** Jan. 2025-May 2025

Long Term Sub

McDonough, GA Byron Schools - K- 2nd grade and 6-8th grade

Supported staff members in their daily tasks, reducing workload burden,

and allowing for increased focus on higher-priority assignments.

Summary Developed strong relationships with students, parents, and colleagues to

foster a supportive learning environment.

Implemented effective classroom management techniques, resulting in

Dedicated and detail-oriented professional fewer behavioral issues and increased focus during lessons.

with strong communication, organizational,

and interpersonal skills. Experienced in Student Teacher Aug. 2025-Dec. 2025

building positive relationships with clients, Byron Public Schools - 1st Grade

colleagues, and stakeholders while Developed strong rapport with students through empathy, patience, and

providing exceptional customer service and understanding of their unique challenges and strengths.

administrative support. Proven ability to Delivered personalized educational, behavioral, and emotional support to

individual students to enable positive learning outcomes.

manage multiple priorities, maintain

Established clear expectations for behavior and academic performance,

accurate records, coordinate schedules, and consistently enforcing rules while demonstrating understanding and

ensure efficient daily operations. Highly flexibility.

adaptable, dependable, and committed to

May 2021-June 2025

continuous professional growth while

Special Needs Assistant

School Age Child Care - K-6th grades

contributing to a productive and

collaborative work environment. Assisted up to 25 children a day in daily routines and activities in a

variety of settings.

Worked with faculty to provide a positive and enriching environment for

Skills children.

Facilitated transitions from one activity to another according to daily

Creativity and innovation schedule.

Teamwork and collaboration

Problem-solving Attention to Achievements

detail Multitasking and 75% or more of students met math goal Fall 2025

on MAP.

organization

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