Virtual Tech Support/Medical Assistant available for immediate hire

Quentin Childs

Summary

Dynamic and dedicated Registered Medical Assistant with extensive

experience in dermatology. Proficient in dermatology procedures, including Mohs surgery, and skilled in-patient triage and intake. Committed to enhancing patient satisfaction and streamlining processes, ensuring compliance with HIPAA regulations while fostering a supportive environment for both patients and providers.

Experience

Burger King - Shift Manager

Phoenix, Arizona

06/2025 - 01/2026

• Supervised daily operations and ensured compliance with health and safety standards.

• Monitored store operations to ensure compliance with company policies and procedures.

• Assisted in resolving escalated customer service issues in a timely manner.

• Resolved conflicts between staff members in a professional manner.

• Maintained cleanliness and organization of work area. Modern Dermatology – M.A.

04/2025 - 05/2025

• Assisted in dermatological procedures and administered injections to ensure patient comfort and safety.

• Streamlined patient intake process to enhance efficiency and increase patient satisfaction.

• Acted as scribe to maintain accurate documentation and facilitate timely billing.

Denova Collaborative Health - Registered Medical Assistant

(Virtual) 10/2023 - 09/2024

Managed telehealth Helped ensure efficient patient flow and scheduling, enhancing provider support.

• 85% of this job was done remotely; checking patients in, processing various requests, i.e. prescription refills, requests for documentation, completing documentation on provider’s behalf (FMLA and STD paperwork).

Coordinated provider schedules to facilitate timely patient visits.

Processed prescription refills and prior authorizations, ensuring HIPAA compliance.

Banner Health Dermatology - Registered Medical Assistant 04/2023 - 08/2023

Collected patient medical histories and documented vital signs accurately.

Supported providers during biopsies and patient care, ensuring efficient workflow.

• Assisted patients with check-in and registration processes.

Prepared examination rooms and ensured cleanliness and organization.

Omni Dermatology Inc. - Registered Medical Assistant 10/2018 - 08/2022

• Assisted with Mohs surgeries, biopsies, and post-procedure care to ensure patient comfort and procedural accuracy.

• Facilitated triage and scribing for physicians, enhancing patient flow and documentation efficiency.

• Assisted dermatologists with patient examinations and procedures.

• Prepared examination rooms and ensured necessary supplies were stocked.

• Recorded patient medical histories and updated electronic health records.

• Extensive and heavy work in prior authorization, for medication, minimally preparing 10 PA requests on a verry slow week. Arizona Advanced Dermatology - Registered Medical Assistant 11/2016 - 05/2018

Assisted physicians with patient examinations and procedures at a dermatology clinic.

Supported physicians during patient examinations and dermatological procedures to enhance care quality.

Collected and documented patient medical histories and vital signs accurately.

Coordinated medical records, prior authorizations, and patient callbacks to ensure seamless patient flow.

• Managed patient scheduling and coordinated appointments for optimal clinical flow.

• Self-taught on prior authorization process using covermymeds.com. Eventually branched out to include manually submitted prior authorization requests. Served as office SPOC for PA’s.

• Note

After leaving Modern Dermatology, went to take care of a relative in end stages of life in Ohio until he expired. Core Skills

Dermatology procedures, Mohs surgery, biopsies, injections, triage, scribing, Patient intake, scheduling, prior authorizations, prescription refills, medical records management, Telehealth platforms, Outlook, EMR systems, HIPAA compliance

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