Customer Service Leader with 16+ Years Experience
Resume:
Angela Williams
Dynamic, results-driven professional with over 16 years of
proven success providing second-to-none client
retention/services. Well-versed in communications and strong ability to thrive in a high-call-volume environment. Tenacious in meeting/exceeding established cooperate goals Contact
**********@*****.***
Education
SCHOOL OF FINE ART
BFA, Graphic Design
20XX
Skills
• Superior
computer skills
• Cross-
functional
training
• Team player
• Active listener
• Organizational
skills
• Problem solver
• Goal oriented
• Fast learner/
quick study
Professional Experience
TATA CONSULTANCY SERVICES
July 2019 – March 2022
Property and Auto insurance verification specialist for USAA members and third-party vendors to assist with auto and home policy issues and updates. Such as updating mortgage clauses and lienholder information.
SPECTRUM
August 2017 – June 2019
Billing agent for Spectrum Cable. Responsible for processing orders, updating customer account records, schedule technician appointments, proficiency with the computer system, and answering technical questions. Leadership programs help new hires by providing side-by-side help and mentoring new hires. VOYA FINANCIAL
March 2022 – Present
Use a variety of systems and tools of promptly respond to inquiries received via inbound calls about various features of specific plan provisions and tools. Explain complex plan features and plan concepts to plan customers, retirees, and beneficiaries FEDEX
April 2005 – February 2013
Professional customer service agent for Federal Express (FedEx ). Duties and responsibilities included, but were not limited to database management for daily tracking, information verification, and inquiry resolution. Researched, prioritized, and resolved customer issues in a timely and satisfactory fashion. Ultimately responsible for maximizing customer satisfaction and retention, thereby increasing revenue.
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