Customer Service Representative Remote

EDWARD ANDERSON

********@*****.***

Remote, Non-Sales Customer Service Account Support Billing Support Work From Home $18+/hour

Professional Summary

Customer Service Representative with 15+ years of experience in call center operations, billing support, account management, and tolling services. Skilled in high-volume inbound calls, CRM systems including Salesforce, Vector, and Sandbox environments, payment processing, billing dispute resolution, and de-escalation. Experienced supporting both remote and on-site customers while maintaining professionalism and accuracy.

Core Skills

Customer Service

Remote Support

Inbound Call Handling

CRM Systems (Salesforce, Vector, Sandbox)

Billing Support

Payment Processing

Data Entry

Account Maintenance

Dispute Resolution

Problem Solving

De-escalation

Training & Mentoring

Professional Experience

Customer Service Representative TTEC - NY Tolling (Remote)

March 2024 - November 2025

Managed customer accounts and billing updates using CRM Sandbox environments.

Processed secure ACH and credit card payments.

Resolved toll violations and billing disputes through detailed account research.

Assisted customers with account setup, toll plans, and account activations.

Customer Service Representative Conduent - E-ZPass (Remote & On-site)

July 2017 - March 2024

Handled high-volume inbound calls regarding toll accounts and violations.

Performed account maintenance, dispute submissions, and financial adjustments.

Investigated toll charge discrepancies and provided customer resolutions.

Mentored and trained new employees on systems and communication standards.

Family Caregiver & Continuing Education

2008 - 2017

Managed full-time caregiving responsibilities and scheduling.

Completed Graphic Design coursework at DeVry University.

Dispatch Operator Statewide Central Monitoring

2006 - 2008

Responded to emergency alarm calls and dispatched technicians.

Customer Service Representative ACS - E-ZPass

2001 - 2006

Provided customer support for E-ZPass accounts.

Reviewed toll postings and assisted in employee training.

Education

St. Joseph by the Sea High School — High School Diploma (1991 - 1994)

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