Customer Service Representative Resume Title: Empathetic Chat Support

Location:

Greensboro, NC

Posted:

June 08, 2026

Contact this candidate

Resume:

Talking with residents, nurses, or family members about room

needs or concerns

Strong verbal communication with residents and team members Professional and empathetic interaction with customers Understanding customer needs and responding clearly Custodian Housekeeping

Iqor Philippines BPO (2022-2023)

Customer Sales Representative

Assisted customers by identifying needs and recommending appropriate products or services

Handled customer inquiries, complaints, and returns in a professional and solution-focused manner

Built strong customer relationships to encourage repeat business and customer loyalty

Proverbsville School (2020-2022)

-Junior High School

-Senior High School (Science

Technology Engineering and

Mathematics)

SKILLS

Live Chat Customer Support

Written Communication (Email &

Messaging)

Conflict Resolution & De-escalation

Active Listening & Empathy

Multi-tasking in fast-paced environments

Typing speed & accuracy

Time management & attention to detail

Problem-solving & critical thinking

Basic computer & internet troubleshooting

Hanae Therize Respicio

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E SUMMARY

EDUCATION WORK EXPERIENCE

Motivated customer service professional with strong communication and problem-solving skills, seeking a chat support role. Skilled in handling customer concerns with efficiency, empathy, and professionalism in fast-paced environments.

Abbotswood At Irving Park (2023 - Current)

51Talk Philippines (2021-2022)

ESL Tutor

Provided English language tutoring to non-native speakers in speaking, reading, writing, and listening skills

Developed and delivered customized lessons based on student learning levels and goals

Built strong relationships with students to support consistent learning and improvement

336-***-****

*****.******@*****.***

Elwell Ave. Greensboro NC, 27405

Doña Asuncion Lee Integrated

School (2016-2020)

LANGUAGE SKILLS

English

Filipino (Tagalog)

REFERENCES

LICENSES WORK EXPERIENCE CONTINUED

ACHIEVEMENTS

Giggling Platypus Co. Hospital (2021- 2022)

Giggling Platypus Co. Hospital (2022-Present)

Registered Nurse

Best Nurse Award

Best Medical Assistant

Best Lead Medical Assistant

Giggling Platypus Co. Hospital

12/12/2014

Fauget Hospital

12/12/2018

Fauget Hospital

12/12/2020

Certified Critical Care Nurse

Advanced Cardiac Life Support

Giggling Platypus Co. Hospital

Fauget Hospital

Borcelle Healthcare

License #0000000

Expires 01/01/2020

License #0000000

Expires 01/01/2020

License #0000000

Expires 01/01/2020

Pediatric Staff Nurse

Providing care before and after operations.

Monitoring and administering medication.

Treating wounds.

Taking samples from patients and monitoring their pulse, temperature and blood pressure.

Checking patient's’ conditions and monitoring functions such as respiration.

Dealing with emergencies.

Providing care before and after operations.

Monitoring and administering medication.

Treating wounds.

Taking samples from patients and monitoring their pulse, temperature and blood pressure.

Checking patient's’ conditions and monitoring functions such as respiration.

Dealing with emergencies.

Jacqueline Thompson

C E R T I F I E D N U R S E

PROFESSIONAL DEVELOPMENT

Giggling Platypus Co. Hospital

Fauget Hospital

Nursing (20/02/2014-01/05/2014)

Medical Assistant (20/02/2014-01/05/2014)

Jacqueline Thompson

C E R T I F I E D N U R S E

123-***-****

*****@***************.***

123 Anywhere St., Any City

November 22, 2025

Natalia Lowe

Director of Human Resources

East Forge Medical

328 Saint Clair Drive

Newville, PA, USA 12345

I am writing to apply for the Medical Surgical Nurse position at the Fauget Hospital. I have extensive experience in the healthcare industry, and I feel that my skills would be an asset to your organization. As a board certified Medical Surgical Nurse, I have developed expertise in case management and disease prevention. I am passionate about patient advocacy and feel that my skills would be a valuable asset to your hospital.

I have experience collaborating with multidisciplinary teams, and I am confident that I have what it takes to be successful as a Medical Surgical Nurse. I look forward to speaking with you further about how my skills can benefit your hospital. If you have any questions, please do not hesitate to contact me at your convenience. Thank you for your time and consideration.

Sincerely,

Dear

Kimberly Nguyen,

Harumi Kobayashi

Sincerely,

Jacqueline Thompson

C E R T I F I E D N U R S E

123-***-****

*****@***************.***

123 Anywhere St., Any City

R E F E R E N C E

Phone : 123-***-****